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Manager Customer Service

Location:
West Palm Beach, FL, 33413
Posted:
May 17, 2013

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Resume:

Restaurant manager

Patricia Monteiro Phone: ***-

***-****

*** ******** ******* *-****:

abvf11@r.postjobfree.com

Greenacres FL 33413

QUALIFICATIONS:

• Substantial experience and outstanding skills in restaurant management and customer service

with over 11 years at Wendys including 8 in management.

• Accustomed to working in fast-paced environments with the ability to think quickly and

successfully handle difficult clients.

• Excellent interpersonal skills, ability to work well with others, in both supervisory and

support staff roles, Willing to relocate and travel, multi-languange

(English,Portuguese,Spanish)

WORK HISTORY:

General Manager at Wendy’s from 2005 to 2011; My responsibilities included;

• Train, monitor, and reinforce food safety procedures

• Ensure food safety procedures are executed according to company policies and health/sanitation regulations

• Work with the leadership team to meet sales goals vs. prior year

• Manage food, labor, paper costs, and other controllable expenses

• Execute company policies and procedures for the control of cash, property, product, and equipment

• Monitor inventory levels through ordering to ensure product availability

• Manage and maintain safe working condition

• Manage crew employees in a manner that maximizes crew retention

• Interview and recommend team members for selection in hiring

• Provide proper training of team members through established systems and follow through to ensure compliance with

company standards

• Anticipate and identify problems and initiate appropriate corrective action

• Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality

standards

Assistant Manager at Wendy’s from 2003 to 2005; my responsibilities included;

Assisting the General Manager in day-to-day fast food restaurant operations and managing the staff of our Wendy's.

These duties will include executing company policies, procedures and programs.

Shift Supervisor at Wendy’s from 2002 to 2003 ; my responsibilities included;

• Ensure food safety procedures are executed according to company policies and health/sanitation regulations

•Support and Work with management team to meet sales goals vs. prior year

Crew member at Wendy’s from 2000 to 2002:

Responsibilities include prompt and accurate delivery of menu items ordered by customers, cash register operations,

food preparation, and cleaning tasks.

Hobbies: like to spend time with friends and family

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Restaurant manager

Patricia Monteiro Phone: 561-

460-2809

307 waterway Village E-mail:

abvf11@r.postjobfree.com

Greenacres FL 33413

[Type text] Page 2



Contact this candidate