Debra L. Summers

**** ********* ***** # ***

South Euclid, OH 44121

abve2t@r.postjobfree.com

216-***-****

Summary of Qualifications:

. Experienced in SAP R/3

. Proficient in Microsoft

. Office Suite

. In-depth proficiency in Ceridian HR/Payroll System

. Proficient in Etapesy Database program

. Accurate typing speed of 45 WPM

. Profound database management skills in logging customer information.

. Outstanding competency to quickly and accurately document/research

information.

. Exceptional skills in customer escalation problems and procedures.

. Great knowledge of building and conserving customer relationships by

supporting questions and concerns with speed, professionalism and

integrity.

. Excellent telephone etiquette, answering and routing incoming calls

properly.

. Professional reception, telephone etiquette, answering of 50+ lines

with transfer and message transcription.

. Experienced in telephone and online support of internal/external

customers.

. General Accounting Experience

. Medical Background

. Excellent ability to communicate effectively; written, oral and

verbal.

. Outstanding competency compiling information and generating reports.

. Strong interpersonal skills.

. Ace CRM Siebel Application System

. PeopleSoft Program

Work Experience:

Kichler Lighting 3/2012-2/2013

Customer Service Representative

. Answer high number of inbound phone calls and supply technical

information and support to customers, distributors, and sales reps.

. Provide pricing & inventory information and backup other team members

as requested

. Write up request for credit and Bill Only

. Process sample requests

. Coordinates with other functional areas to benefit the customer

. Trace Shipments, Expedites orders & issue RMA's

. Faxing, filing, scanning of documents, enter orders

. Track purchase orders through Fedex system

. Relief Receptionist

Honeywell/Novar 7/2011-10/2011

Technical Support Specialist I

. Provide technical support by phone to major companies and corporations

that need assistance with heating and cooling issues

. Document all transactions with clients and enter all necessary data

into Siebel system

. Document customer problems, resolution and changes to existing service

request

. Plan and schedule resolution to customer problems.

Alex Community Development Corporation 10/2009-

04/2011

Administrative Assistant

. Monitor calendar events, schedule appointments for face to face

meetings with clients regarding business needs

. Restock areas of the office as required, prepared training and

counseling packets

. Provide setup of software for upcoming tax season; host classes for

family daycare providers and small business owners

. Obtain supplies, make bank errands, ensure daily operations run

successfully

. Enter data information in Web cats systems

. Prepare reservations for travel as needed

. Assist with Sales/Marketing Projects

. Perform other duties and assignments as directed

Rockwell Automation 6/2007-10/2009

Customer Service Representative

. Provided telephone support for product shipments; field/dispatch

services

Utilized SAP as the customer relations management system to dispatch

engineers and look up orders

. Processed customer orders, generated invoices; provided status/follow-

up of all products, field services and related activities relating to

the nature of the business to satisfy the needs of the customer

. Utilize knowledge of Rockwell Automation organization, products,

administrative policies, procedures and computer based system

United Way of Greater Cleveland 5/2006-6/2007

Speakers Bureau Coordinator

. Assigned agency speakers for various speaking engagements as per

company request; cancelled updated/rescheduled engagements

. Answered incoming calls, directed calls to appropriate

departments/individuals; greeted visitors, distribution of mail,

composed correspondence, and requisition of supplies.

. Keep an updated list of all people willing to speak and the times they

are available.

Case Western Reserve University 11/2005-02/2006

Secretary/Receptionist

. Greeted visitors, answered switchboard and directed calls where

appropriate; received deliveries, distributed mail

. Performed on-campus errands; managed all office supplies/maintenance

requests, provided copying, collating and scanning of mass outgoing

mail.

. Schedule appointments

. General administrative and clerical support

. Make sure reception area is tidy.

First American Equity Loan Services 12/2001-

12/2004

Customer Service Representative/Appraisal Department

. Contacted home appraisers regarding status requests; confirming

receipt of orders

. Responded to email requests from lenders regarding appraisal

. Updated appraisal orders, provided correspondence to lenders supplying

appraisal information, provided legal documentation to lenders where

appropriate

Education:

Cuyahoga Community College

Business Management /Associates Degree

In Process

Christian Leadership University

Biblical Studies/Associates Degree

Completed

Career Achievements:

. Obtained Certificate of Appreciation for contributions for Customer

Service Support.

. Received Capture the Moment Certificate for managing customer requests

with a take-charge, courteous attitude.

. Recipient of Capture the Moment Certificate for weekend support and

SAP Go-Live software and SAP Go-Live software installation.

. Community Service Worker/ Assistant with passing out groceries to the

needy.

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