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Customer Service Manager

Location:
Uninc St Charles Parish, LA
Posted:
May 17, 2013

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Resume:

Anthony Wright

**** **** ********* *****

Clinton, Mississippi 39056

Cellular: 225-***-****

Home: 601-***-****

E-mail: abvdyg@r.postjobfree.com

Systems/Skills Experience:

Over ten years management/supervision experience; Over ten years manufacture/shipyard experience;

Strong oral and written communication skills for preparation to interaction with staff, clients and crew;

Microsoft office skills; time management, problem solving skills and abilities; ability to read and use tape

measure along with basic math skills (add, subtract, multiply, divide); ability to climb stairs, ladders and

scaffold; ability to lift and carry ladders and materials daily-average up to 50lbs.

Employment History:

Staffmark, Ridgeland, MS October 2012 – Present

Production/Maintenance Technician

• Work in a safe manner at all times being aware of potential hazards in the area and safeguarding those hazards.

• Manages material movement in assigned areas.

• Interfaces with other departments to ensure an uninterrupted flow of material and resolve any material handling and

production control problems.

• Coordinates contract labor to facilitate repair and modification of equipment, repair and build of part racks, material

sort and repair, and conveyor maintenance and repair.

Communicates with suppliers to resolve material shortages and concerns.

MARC Management, LLC, Baton Rouge, LA April 2009 – September 2012

Operation Manager

• Managed day to day department operations.

• Provided leadership and direction to both hourly and salaried staff.

• Recruited and interviewed new employees, communicated daily with facility management team and district manager to

report service level.

• Maintained budget compliance.

• Ensured and enforced company compliance, promoting a safe work environment.

• Conducted regularly scheduled meeting for employee/staff.

• Investigated onsite incidents, determined the cause, escalated findings with corrective measures.

• Coordinated and communicated with clients ensuing excellent customer service.

Motiva Oil Refinery, Donaldsonville, LA September 2007 – March

2009

Metal Insulator/Plant Construction

• Selected type and size of insulation and related materials and equipment according to specifications.

• Installed, repaired and/or removed insulation on piping, walls and other various surfaces.

• Fabricated, installed and maintained various insulation systems on pipe, vessels and other equipment.

• Installed, altered and repaired sheet metal products and equipment ducts and hoods for HVAC systems

utilizing blueprints, drawings and work orders.

• Planned and coordinated tasks and amount of material required for performance of work.

• Prepared and implemented equipment based on need, including, but not limited to power saws, drill presses,

hand and power shears, pan and box brakes, lock formers, cleat benders, and rollers to cut, punch, thread and

form sheet metal.

• Coordinated and assembled ducts, hoods and other sheet metal products, including, but are not limited to

solder and bolt connections; apply insulation as required; inspect assemblies and installation for conformance

with specifications.

ESS Support Services Worldwide, Lafayette, LA June 2005 – August 2007

Executive Steward

• Supervision of crews that cleans, maintains, daily housekeeping, performs laundry service, and customizes meals for

our customers.

• Conducted food inventory, weekly food orders, and daily, weekly & monthly food costs.

• Conducted laundry inventory.

• Maintained daily communication with supervisors (at office and on board), including daily safety reports and minutes

on all daily meetings.

• Implemented proper purchasing and inventory controls to be cost effective.

• Facilitated daily safety meetings to help create safety awareness-zero incidents.



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