J EFFREY LINK

**** ****** ***. • KANSAS CITY, MO 64136 • 816-***-****

• abvbdc@r.postjobfree.com

SKILLS:

• Data Entry

• Customer Service Representative (CSR I)

• Optical Management

• Telemarketing

EXPERIENCE:

Stewart Enterprises, Inc. 11/2012-Present

Customer Service Representative (CSR I)

• Set appointments for licensed counselors

• Answered inbound calls

• Problem Resolution for customers

• Cold Calling

CVS/Caremark 04/2006-11/2008

Customer Service Representative (CSR I)

• Inbound calls for mail order script

question

• Troubleshoot concerns for customers

• Communicate with pharmacy staff

Department of Commerce 11/1989-06/1992

Lead Data Entry Clerk

• Industry and occupation input coding

• Supervised 12 staff in information input

• Complete daily reports on each staff

progress

Sears Optical 04/1985-08/1989

Managing Optician

• Managed retail optical store

• Filled prescription orders

• Contact lens training

• Complete monthly reports on sales

progress

EDUCATION:

Vatterott College 04/2005-08/2005

• Computer applications