Shantrese L Kilbourne

**** ********** ****

JACKSON, LA 70748-3612

Phone: 225-***-****

aburfk@r.postjobfree.com

Objective

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals

Ability Summary

Established good working relationships with customers/clients

Employment History

Swing Manager

07/2009 - 03/2012

RACETRAC PETROLEUM INC

PO BOX 280100 THOMAS THORN, NASHVILLE, TN

I was a shift manager responsible for managing 3-4 employees at a time. Other duties involved detailed cleaning, ordering, inventory, promotions and signage, stocking, receiving merchandise/invoices, and recap paperwork

Customer Service Rep

04/2007 - 06/2009

Convergys

Baton Rouge, LA

The duties on the job was the commitment to providing value added services to external customers, including attitude knowledge, technical support and quality of service in a timely manner

Cashier

10/2005 - 02/2007

Wal-Mart

Baker, LA

Receive payment by cash, check, credit cards, vouchers, or automatic debits, Issue receipts, refunds, credits, or change due to customers, count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change, greet customers entering establishments, maintain clean and orderly checkout areas, and establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Education and Training

Issuing Institution

Location

Qualification

Course of Study

Baton Rouge Community College

LA

2 Years of College or a Technical or Vocational School

Nursing

Jackson High School

LA

High School Diploma

General High School Curriculum

Certification Title

Issuing Organization

Completion Date

Honors & Activities

Additional Information

Detailed References Latoya Dunn 225-***-****

Letrica Hicks 225-***-****

Falysia Tate 225-***-****

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