Jessica D. Langley

***Quinn Road

Collierville, TN 38017

Summary of Qualifications

901-***-****

abulsk@r.postjobfree.com

• Technical writing

• WIKI design and implementation from scratch using Sharepoint 2010

• Lead technical advisor for technical writing and WIKI implementation

• Website design and management

• Software quality assurance and testing experience in a wide variety of

environments including Windows, UNIX, LINUX,SQL, PICK legacy

systems, and Internet based applications.

• Liaison between the business and developers with my ability to

understand and simplify more complex materials in a way the business

can appreciate

• Functionality, reliability, usability, installation, and related test

methodologies.

• Leadership role in creation and execution of QA and testing processes,

strategies and plans along with bug documentation and regression

testing.

• Testing new and altered code, regression testing, user acceptance testing,

integration of new applications into the existing work flow and processes

• Application development for PICK legacy systems

• Managing multiple projects with all levels of priority

• AP/AR reporting and data analysis

• Ability to understand and simplify more complex workflows and relay that

information back to the business.

• Comfortable working on medium sized and above project with all levels

of priority

Work History

July 2012 – Present, Vendor for FedEx Memphis, TN

Technical Writer/Lead Technical Advisor

• Gather documentation that users have put together and polish it into

something that is acceptable for use by the general population as work

instructions

• Create documentation from scratch on processes for use by the general

work force as work instructions

• Meet with users to gather information in order to document previously

undocumented process

• Design layout for internal WIKI that will house all work instructions as

separate site pages in SharePoint 2010

• Implement WIKI in the appropriate layout for users for both US as well as

other regions to access work instructions

August 2010 – May 2012, Stone River Pharmacy Solutions (formerly Third Party

Solutions), Memphis, TN

Business Analyst

• Gather requirements needed by business for coding and reporting changes

within the PICK database

• Act as a liaison between developers and the business to relay in a simplified

manner the way more complex work flows and applications are used and

how they work

• Write test plans to ensure that changes made to code meets all requirements

of business

• Test code that has been altered to ensure it meets the business need

• Regression test all code that is to be released to ensure that it has no impact

on the current programs in place

• Gain user acceptance sign offs via UAT

• Gain Decision Request documents when a problem arises that the business

needs to weigh in on during the coding portion of updating a process or

application

• Release programs into production as needed

• Customer support for users who use our sister company P2P Link

• Extraction of bills and reporting using SQL queries

• Monitor production bills that have been processed to ensure that all bills go

out

• SAS reporting and file refreshes and data loads

August 2009 – August 2010, EVS Corporation, Memphis, TN

Operations Administrator

• Read log file of backups performed from previous night to ensure clients

backup sets completed successfully

• Create tickets as needed from any errors that occurred during the log read

• Prioritize tickets

• Assign tickets to Engineers

• Huddle team to ensure all tickets have been updated as needed and to

manage the work load of Engineers

• Q/A and feed back to developer

• Design, develop, and maintain Inventory software

• Tracking of USB/NAS

• Change control management

• Software Release and repository management

• Appliance Q/A

• SCO, Wiki, and Patch management tracking

March 2008 – November 2008 SWE Memphis, TN

Business Engineer

• Tested software to ensure there were no bugs before sending new builds

on to customers

• Used VTS to create new test scripts

• Customer service calls from banks all over the United States to aide in

troubleshooting software issues

September 2006 – May 2007, NSA Collierville, TN

Senior Programmer Analyst Pick Basic

• Designed and implemented programs on a legacy system using

UNIVERSE

• Converted data from UNIVERSE into XML format

• Gathered user requirements for requested alterations of existing and the

creation of new applications

• Tested applications to ensure they comply with user requirements and

specifications

August 1998-August 2006,Third Party Solutions, Memphis, TN

Implementation/Release Manager

• Responsible for coordinating source code releases for a fortune 500

company.

• Assisted in development of policies and procedures to support a change

management environment.

• Designed and implemented a source code repository structure to support

web applications, desktop, UNIX, Linux, and legacy applications.

• Responsible for change management request system.

• Gathered user requirements for internal user requests

• Tested applications to ensure they comply with user requirements and

specifications

• Performed integration, user acceptance and regression testing for all

applications

Programmer Analyst

• Developed and maintained legacy system applications in PICK basic.

• Gathered user requirements for requested alterations of existing and new

applications

• Identification of test data and scenarios to accommodate unit and system

testing.

• Testing of completed alterations to new and existing programs for the team

• Managed an internally developed IT request system for end users.

• Performed routine legacy system database maintenance functions.

• Responsible for encryption of incoming and outgoing EDI files.

• Migrated 150+ users from green screen terminals to personal computers.

• Provided end user training and support on the MS Windows 2000 platform.

• Assisted in maintenance of MS Windows 2000 server environment.

• Performed Basic AIX Server Maintenance.

• Developed and maintained legacy system applications in PICK basic.

Education

1999-2001 Southwest Tennessee Community College, Memphis, TN

Associates degree in Visual Desktop Application Development.

3.8 GPA

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