Magrenie Laville

*** **** ******

Bridgeport, CT 06606

203-***-****

lmagrenie @yahoo.com

EDUCATION

Dominica Electricity Services

Overhead Line Safety, Transmission Systems, Use and Maintenance of Tools,

Use of Basic Equipment, Pole Erection and Dressing, Erecting Conductors,

Pole-Top Equipment and Customer Service

Carilec

Lineman Training Level I, Lineman Training Level 2, 3M Cable Technology

course in underground cable, 3M Cable jointing and fault locating.

University of Technology, Jamaica

Water works operation and Sewage plants operation maintenance.

Caribbean Basin Water Management Program IWC

Class 1 waste water collection operators

Water and Sanitation Project

Cleaning, inspecting, installations

California State University, School of Engineering and Computer Science

Water distribution system operations and maintenance, operation and

maintenance of wastewater collection systems, Utility management.

University of the West Indies- Institute of Business

Customer service, human resource management

Lawrence and Lawrence

Total Quality customer service delivery, performance management and

appraisal

Trans-World Tutorial College

Book-keeping and accounting

ST Andrews High School

High school diploma

EXPERIENCE

06/06 to 03/12 Roto Rooter Service Company, Plumber Service

Technician:

Servicing the customer needs. Plumbing and drain services

11/94 to 12/04 Dominica Water and Sewage Company, Supervisor

Water operations, connections, consumer queries and

maintenance. Maintained distribution system; testing and

supervising of new

construction. Supervised five maintenance crews, multi

tasking,

supervision of sewer treatment plant operations.

04/84 to 10/94 Dominica Electricity Services, Technician

Electrical operations, connections, consumer queries and

maintenance. Maintained distribution system; testing and

supervising of new construction. Provided exceptional

customer

service by extensive product and services knowledge and

willingness to satisfy customer needs.

SUMMARY OF ATTRIBUTES

. Excellent communication, interpersonal and math skills, demonstrate a

compassionate and competitive approach to customer service and

productivity which is a result of good management techniques. Accept

supervision well, able to supervise others and work well as a team

member. Complete assignments with limited supervision. Excellent

attendance record; always punctual. Accurately record information

paying close attention to detail.

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