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Customer Service Manager

Location:
Oakville, ON, L6H 5K6, Canada
Posted:
May 15, 2013

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Resume:

GWENDALYN RAWSON

OBJECTIVE

To obtain a position as Office Administrator. I possess excellent interpersonal and communication skills,

along with the ability to function independently. Show commitment to continuous learning by taking initiative

to learn and apply new skills and knowledge.

QUALIFICATION SUMMARY

Effective communication skills both verbal and written to successfully correspond with internal

and external contacts, understanding various strategies and techniques .

Conscious of the needs of the company, prioritizing workloads to meet precise deadlines.

Ability to work independently to achieve the required results.

Highly developed sense of accuracy.

Proficient with computers, Word, Excel and various databases.

EXPERIENCE

February 2010 – Present Credit Union Centre of Canada

Payments – Member Services Administrative

Credit Union Security Compliance – Investigate Security Errors.

Network regulations – Ensuring compliance for CUCC credit unions with the networks they

participate in.

Lead contact for database enhancement on CUIP - Credit Union Information Portal for

ATM’s/Branches and Credit Unions.

General administration duties as assigned – Sending and receiving faxes

Processing incoming and outgoing couriers

Organize, coordinate and prioritize all incoming and outgoing information/correspondence

Cover Reception twice a week

Create documents by using MS Office Word and Excel

PREVIOUS EMPLOYMENT EXPERIENCE

Oct 2008 – Mar 2009 Zwaig Consulting Inc.

Assistant Administrator

Input Cheque Register and input deposit into Quick Books

Reconcile Bank Statements

Enter Trustee Time Sheets

Mail out Bankruptcy Proposals and Type out Affidavit of Mailing

Daily Network Back-up, check mail and distribute

Sep 2004 – June 2008 Canada Rugby Shop Inc.

Office Administrator

Created and processed customer orders

Supervised staff on the sewing line

Prepared tax invoices and credit notes

Updated budget documents on a monthly basis

Payroll processing – Banking

Nov 2001 – June 2002 Tripar Transportation

Administrative/Customer Service

Scan bills of lading, lead sheets, customer cleared, delivery receipts and final deliveries.

Audit all scanned sheets and process all documents. (AS400)

Tracking down customer papers, faxing manifests enter fax confirmation info & call broker.

Checking RNS for cleared shipments.

Aug 2000 – Nov 2000 The Easter Seals Society

Conference Support (Contract)

Compiled a mailing list of provincial & eight regional offices and distributed conference

invitations, registration and confirmation of attendees for conference and event support.

Tel No. 905-***-****. Email abu6r1@r.postjobfree.com

217 Ross Lane, Oakville, Ontario, L6H 5K6

October 1996 – September 1997 Clarins Cosmetics

Assistant to Product Manager (Immigrated to Canada)

Updated budget document on a monthly basis.

Updated and distributed sample and tester order forms to the sales representatives.

Out-of-stock list done weekly, including status of the stock in the warehouse from the accounts

department. The stock of retail treatment products, salon products and retail make -up

products checked and stock shortages reported to all representatives.

Forecast updated on a monthly basis.

Marketing Promotions – Preparation of the Sell-In documents accurately prepared for all the

Sell-In’s. Distributed to all the Area Managers, Representatives of the Sell -In, product and any

other information that they may require.

Controlling the Sell-in orders, ensuring that the representatives get the Sell -in to us on the

stipulated deadline date with their order number.

EDUCATION

1986 Eden College Johannesburg, RSA

(Grade 12/High School Diploma)

1987 – 1989 Joubert Park Technical College Johannesburg, RSA

(Interior Decorating)

INTERESTS Reading, Arts and Crafts

Tel No. 905-***-****. Email abu6r1@r.postjobfree.com

217 Ross Lane, Oakville, Ontario, L6H 5K6



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