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Leja T. Arnold

Home: 248-***-****

Email: abu3qy@r.postjobfree.com

My Objective: I wish to extend my services to your organization and apply my skills for the

growth of your company. The 3 years of experience, which I hold in this field has been devoted

towards gaining knowledge in the customer service industry, as well as refining my customer

service and sales skills.

SUMMARY OF QUALIFICATIONS

•Successful at cross-selling products to existing customers.

•Adept at analyzing and communicating complex material in a clear and concise manner.

•Knowledge of principles and methods for promoting and selling products or services.

•Developing constructive and cooperative working relationships with others and maintaining

them over time.

•Analyzing information and evaluating results to choose the best solution and solve

problems.

•Handling complaints, settling disputes and resolving conflicts to customer’s satisfaction.

•Excellent communicators with strong sales and customer service skills.

•Proficient in Microsoft Windows’ applications.

PROFESSIONAL EXPERIENCE

Art Van Furniture, Westland Michigan 6/2011-04/2012

Cashier/Customer Service Rep

Assist guests telephoning or coming in to the store in resolving their questions,

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concerns and issues on purchases.

Answer incoming telephone calls; direct callers to the appropriate person.

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Process guest invoices (may create the invoice) and payments (by cash, check,

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bankcard, or financing) on purchase

Adjust guest’s invoice due to merchandise refused or damaged on delivery,

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merchandise price change, etc.

Balance cash drawer daily at the end of shift including preparing bank deposit.

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Support the Loss Prevention Program by adhering to the Counterfeit Money

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procedures and Personal Check guidelines.

Schedule delivery or customer pick up.

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Predelivery courtesy calls confirming/verifying delivery information.

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AAA of MICHIGAN, Dearborn, MI 05/07-11/2010

Insurance Agent/Customer Advocate

•Implementing programs for retention of members, insurance policyholders and travel

customers.

•Answer inquires about features, process of products a services via telephone

•Quote/prospect insurance applications for clients of Auto and Home policies.

•Process a variety of requests from policy owners to include policy changes, riders,

cancellations, endorsements, reinstatements, payment methods and payments.

•Retain existing customers who intend on calling in to cancel their policies by “Reselling”

policies to customers by way of explaining the features and benefits.

•Complete follow-up procedures for cross-selling new and existing customers

•Continue to learn products and underwriting details for additional sales opportunities and

for professional development

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ONSTAR CALL CENTER, Sterling Heights, MI 05/06-05/07

Sales and Service Rep. II

•Provided turn-by-turn navigation/driving directions via 3.0 mapping.

•Performed vehicle services such as remote car diagnostics and door unlocks.

•Provided basic information to customers regarding service plan and products.

•Dispatched emergency services such as ambulance, police or fire to customers in a life-

threatening situation.

•Educated customers and potential customers about products and services.

PREMIER APARTMENT SERVICES, Farmington Hills, MI 07/04 -05/2007

Leasing Consultant

•Showed and lease apartments and town homes to prospective residents.

•Thorough knowledge of lease terms, specifications and policies.

•Fully informed of current rental rates, sizes, locations and amenities of property.

•Maintain contact with all “Apartment locator services” and local businesses to provide

informational material.

•Develop and maintain an on-going resident retention program.

•Understood and complied with State Fair Housing laws and standards.

CERTIFICATION

•Licensed for both Home & Automobile Insurance in Michigan,

Reference Furnished Upon Request

Contact this candidate