Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Englewood, CO, 80108
Salary:
$125000 to $150000
Posted:
April 30, 2013

Contact this candidate

Resume:

Geoff Melkjorsen

***** ******** ***, ****** *****, CO 80108

303-***-**** (Primary) - 303-***-**** (Mobile) -

email: abtqim@r.postjobfree.com

Summary:

Dynamic Senior-Level Manager known for successful Strategic initiatives and

Innovative problem-solving, driving Market Share and Margin growth.

Exceptional leader with powerful team-building skills: hiring, developing

and motivating top-performers. Creates Lean and Effective Strategies for

optimizing operations, improving profitability and championing top-rated

Customer service.

. Increased "same store" Home Depot sales by 28% ($25 Million to $32

Million) in 5 years through exceptional Vendor relations and product

line-extensions.

. Increased profitable Foodservice sales 26% in 3 years by improving

product quality and customer relations.

. Implemented a Franchised Sales and Distribution entity to supplement

a Retail Division, and which resulted in 12 % growth in the first

year.

. Initiated innovative Market Strategy which resulted in Brand-

dominance and bought production to full capacity in 18 months.

Possesses a collaborative leadership style characterized by a drive for

results and creativity, dramatically increasing revenues and market-share.

Turns around underperforming businesses and territories, manages major

accounts and builds effective, high-performing teams.

Key Proficiencies:

Strategy: Sales & Marketing Business

Management

Strategic Planning Strategic Partner Management

Budget and P&L Management

Business Development New Product Development

Leadership and Team Building

Revenue Generation Product Line Management Multi-

Site Management

Market Share Improvement Distribution Channels & Relations

Operating Margin Improvement

Multi-Industry Knowledge Motivational Cross-Functional Leader

Customer Service & Retention

Experience:

OrePac Building Products, Denver

National Accounts Director

May 2012 - September 2012

. Leveraged strong Merchant and Field Operations relationships with Home

Depot to ensure smooth transition of business with this change of

vendors.

. Managed the entire Account Interface - Merchants, Administration,

Finance, Logistics - improving the "Scorecard" results to excellent

rating.

. Crafted product and sales strategies for the Company Ownership

ensuring longevity in this highly competitive category.

Moulding and Millwork

1) General Manager, Home Center Division - Denver

July 2007 to April 2012

. Increased the "same store" sales value by 28%, from $25 Million to $32

Million annually over 5 years through leveraging Home Depot Merchant

relationships and product line-extensions.

. Hired, developed and motivated a strong Divisional Team to service all

aspects of the Division's business with The Home Depot in 171 stores

in 9 western US States.

. Implemented continuous improvement ("Lean") programs in the 2

Distribution Centers (Denver and Seattle) resulting in cost efficiency

and profitability improvements.

. Implemented sustained in-store environment and merchandising

improvements, which resulted in enhanced Home Depot field management

relationships.

. Streamlined logistics and service to stores which improved the

efficiencies of Service Teams.

. Managed the company relationship with 3rd Party Vendors (Contracts,

Quality, Service requirements).

. Was a leading member of the Top-Rated "Marketing Mavericks" cross-

functional team, which drove POP, Merchandising and Display

improvements in the company's retail arm. Championed the

"Upstream/Downstream" marketing initiative.

. Moulding and Millwork withdrew from the Home Depot business in May

2012, facilitating the assimilation of the Division into OrePac.

2) Branch Manager, Prairie Group - Calgary, AB, Canada

January 2005 to July 1007

. Was transferred by Moulding and Millwork from Calgary, Canada to

Denver to manage and develop the Home Center Division in Denver.

. As Manager of the "Hub Branch" for the Prairie Group, centered in

Calgary, initiated productivity improvements in the 2-shift team,

through setting performance standards, "Top-Grading" talent and

effective hiring and training practices.

. Hired, developed and motivated the Sales Team to continually achieve

targets and grow market share. Achieved a 7% growth in 2 years in a

highly competitive and cost driven market.

. Streamlined logistics to the 5 "satellite" warehouses and implemented

warehouse reorganization to improve efficiencies and profitability.

Cott Beverages, Calgary, Canada

Director of Business Development

January 2001 to December 2004

. Instrumental in the introduction and profitable development of the

"Retailer Brand" Spring Water category into all key Canadian National

Retailers - Safeway, Loblaws, Sobeys, Overwaitee, Western Grocers, 7-

Eleven.

. Leveraged strong business relationships at these Retailers to drive

line-extensions and expand category share.

Quality Produce, Nelson, BC. Canada

General Manager

June 1997 to December 2000

. Grew Market share and Revenue by 26% in 2 years for this Food

Services Supply and Distribution Company located in the Western Canada

interior. Streamlined logistics to improve profitability.

. Forged strong customer relationships, centered around listening to and

acting on their concerns, improving product quality and service

performance, which resulted in Market Share growth.

Beacon Sweets & Chocolates - Durban, South Africa

General Manager - Retail

April 1994 to March 1997

. Responsible for Strategic Development of the National Accounts and

Retail Sector (some 6000 accounts).

. Implemented an innovative franchised Sales and Distribution business

aimed at non-traditional market sectors, and which yielded a 12% sales

growth to the Retail Division in the first 12 months of operation.

Education:

Bachelor of Science (Honors)

Master of Business Administration (Full Program). Completed while working

full-time.

Other Skills:

Certified LEAN EFFICIENCY "Green Belt"

Computer skills - Proficient with Microsoft Office Suite applications,

internet research.

Language Fluency: English, Danish

[pic] http://www.linkedin.com/pub/geoff-melkjorsen/61/410/984/



Contact this candidate