John R. Dewberry

*** ***** **** *****, ***. *** Phone: 443-***-****

abta1o@r.postjobfree.com

Palm Coast, FL 32164

Career Overview

Proven, committed, experienced and motivated Manager with exceptional customer-relation and decision-making skills.

Strong work ethic, professional demeanor and great initiative. Strong ability to manage multiple projects simultaneously

and foster a cohesive staff.

Skill Highlights

Meets/exceeds goals Quick learner

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Detail oriented

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Administrative support Keeps detailed records

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Excellent communication skills

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Microsoft Word, Excel, PowerPoint Planning/coordinating

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Organized

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Critical thinker

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Core Accomplishments

Management

Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures .

Multitasking

Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing

operations, to increase productivity.

Administration

Effectively conveyed and ensured adherence to state regulations and legislative updates. Reviewed

for completeness and accuracy applications for services and contacts submitted by licensed agents. Oversee

activities directly related to making products or providing services.

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Customer Service

Handled customers of diverse backgrounds effectively by identifying needs, quickly gaining trust,

approaching complex situations and resolving problems to maximize efficiency.

Training

Successfully trained managers, employees, and interns on all, policies and procedures while focusing on

minimizing errors and generating superior results.

Professional Experience

04/2004 – 12/2011

Real Estate Professional/ Realtor/ Real Estate Broker

Various Brokerages Baltimore, Maryland

As a real estate professional/ Realtor, Real Estate Broker in Maryland I was an independent contractor responsible for

all aspects of operating multiple successful real estate brokerages, while effectively representing my clients. My daily

responsibilities included but were not limited to the following:

Managed multiple real estate offices handling associate business details

Managed rental properties

Meet with prospective tenants to show properties, explain terms of occupancy

Negotiated the sale or lease of properties and completed appropriate documents and forms

Efficiently assisted both buyers and sellers in the purchase and/or sale of real property

Checked work completed by loan officers, attorneys and other professionals to insure a smooth transaction

Listened to my clients/customers to ascertain their needs and desired result from the transaction

Scheduled showing and listing appointments

Utilized showing services and secure electronic devices to gain access to properties

Accompanied clients on home showing, home inspection and appraisal appointments

Operated and maintained my own office including all record-keeping, filing, purchasing and maintaining office

supplies and equipment

Independently organize work, set priorities, and completed tasks with close attention to details and

established time-frames

Responding to requests and inquiries

Communicating effectively both orally and in writing with individuals of diverse backgrounds

Clearly understanding written and oral instructions and state and local regulations

Maintaining strict confidentiality

Effectively reviewed for accuracy and completeness contracts, licensing applications/ renewals and advertising

materials

04/2004 - 01/2010

Mortgage Broker/ Mortgage Branch Manager

Various Brokerages Baltimore, Maryland

As a licensed mortgage broker licensed in Maryland I managed my office and followed state and local guidelines. My

daily responsibilities included but were not limited to the following:

Conduct applicants interviews which were intended to obtain and verify information required for mortgage loan

applications

Determine appropriate programs after interpreting varied guidelines and governing rules to ensure

appropriate solutions for customers

Resolve discrepancies and clarify issues prior to making decisions as to whether or not applicant qualified for

available loan programs

I originated mortgages for home purchases, refinances, and new home construction

Assembled all required documentation for loan processing and underwriting

Verified accuracy and completeness of contracts with local Realtors, contractors, financial advisors, and other

sources

Reviewed and analyzed loan transaction packages for preliminary approval or denial in accordance with bank

guidelines

Generated 65% of in-house business through referral sources

Oversaw the posting of job announcements

Recruited, trained, disciplines staff members

Process payroll documents

Prepare personnel actions

Created clear and concise reports on local and federal level

Prepared outgoing and interoffice correspondence

Prioritize tasks and work very effectively

Working knowledge of office practices and procedures

Achieved office’s profit and growth objectives

Produced oral and written communications to effectively convey technical information to people at all levels, both

inside and outside the organization.

Restaurants Training Manager 02/2002 - 07/2004

Wendy’s Restaurant/ DavCo Restaurant Laurel, Maryland

Oversaw all restaurant operations, food safety handling, kitchen operations, staff training, and directly manage the

management training team.

Present information using a variety of instructional techniques or formats, such as role playing, simulations,

team exercises, group discussions, videos, or lectures.

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food

is prepared and presented in an acceptable manner

Successfully maintained staff attrition rate of less than 4%

Supervised a staff of 40 including assistant managers and employees

Trained managers and assistant managers for the northeast district

Responsible for resolving customer complaints for northeast district

Monitor compliance with health and fire regulations regarding food preparation and building maintenance

Restaurants Managing Partner/ General Manager 03/2000 – 10/2001

Burger King Dulles (Airport), VA

Provide direct leadership to upwards of 40 personnel, including assistant managers, for a restaurant with revenues in

excess of $75,000 per week, $3.9 million annually.

Successfully managed one of the top 5 Burger Kings Restaurant in the United States with sales volume of over

$75k a week under my leadership this restaurant moved from a ranking of 60th to 4th in the country in less than

six months, by effectively reorganizing, managing cost, and retraining employees

Served 10k plus airport employees and guest weekly

Manage staff, preparing work schedules and assigning specific duties

Prepared sales and inventory report

Review operational records and reports to project sales and determine profitability.

Approved requisitions for food and supplies, and employee scheduling

Authorized the purchase and deposit of currency via an armored currier

Early Careers:

Owner/Operator 5/1993-3/2000

2 bagel shops- Bagels and More I & II, Annapolis, MD & Crownsville, MD

Dewberry’s Café, Pasadena, MD

Dewberry’s Delectables Catering Pasadena, MD

Assistant General Manager 1/1991-5/1993

Food and Beverage Director Temple Hills, MD

Security Director

Days Inn Hotel

Education and JOB RELATED TRAINING

Stratford University/ATI Career Institute: Hotel Restaurant Management 156 hours

Community College of Baltimore County: MD Real estate Law, Appraisal Law, Business Law 24 hours

ED Smith Real Estate School: Broker License 135 hours

Essentials of Maryland 20 hour Mortgage Education Class 1/2008

MD Legislative Law, Purchasing Contracts, Diversity Doing Business 2008

MD Ethics Continual Education GBBR 2003, 2005,2007,2008,2010

MD Fair Housing, Fair Housing Law, Buying Foreclosures MD Continual Education Class 2010

Home Owners Association Class, Predatory Lending, Buyer presentation 2008

Foreclosure short sales and bankruptcy, Home inspection and contracts 2008

Maryland Real Estate License Course 2003, 60 hours

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