Pablo Palacios

*** *. ******* **.

Ferris TX ****5

915-***-****

abt8xe@r.postjobfree.com

OBJECTIVE

To obtain an entry level engineering position where I can benefit the

company with my creativity, knowledge and the skills I have obtained

through my education and past work experience.

EDUCATION

. December 2012 University of Texas at El Paso

Bachelor of Science in Civil Engineering

Passed FE exam April 2012

. May 2003 El Paso Community College

Associate of Arts.

. December 1996 Western Technical Institute

Associate of Occupational Studies Degree in Microcomputer Technology.

SKILLS

. Proficient in AutoCAD, Unigraphics NX 4.0 and 3.0

. Surveying with theodolite and total station

. Windows-based PC proficiency

. Bilingual English/Spanish

WORK EXPERIENCE

6/2004 - 12/2009 Government Liquidation/DOD surpus Phoenix, AZ

CSR/Migrations

. Assisted customers by phone, email and live chat with bidding,

payment and web navigation.

. Processed and calculated refund claims based on a percentage of items

acquisition cost.

. Trained and developed new hires.

3/2002 -- 9/2003 Echostar ( Dish Network) El Paso, TX

CSR2 Tech

. Assisted customers with billing, technical problems, signal loss,

audio and video problems.

. Resolved customer complaints amicably.

6/2001 - 3/2002 Nielsen Media Research El Paso, TX

Field Representative

. Responsible for market performance.

. Install and service the electronic equipment used to collect

television-viewing data.

. Managed a geographic assignment of numerous Nielsen households

throughout specified city television viewing areas.

. Raised the Chicago market area from 60% to above 90%.

9/1998 -- 3/2001 Conexant Systems Inc. El Paso, TX

Electronic Technician I

. Troubleshot and repaired various circuit boards .

. Trained and developed new hires.

. Supervised special test projects.

References available upon request

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