TERRY O. LOPEZ

***** ***** ***** ****

Richmond, TX 77407

210-***-****

Email: abt8be@r.postjobfree.com

Objective: To use my experience in human resource management, interpersonal communications, customer service skills, financial

analysis, and managing people to assisting organizations in successfully carrying out their mission and providing an

environment that thrives on change and new challenges.

Skill Focus: Human Resource Manager experience includes a broad range of human resource functions in support of customer,

employees, contract, classified information environment, benefit/compensation plans, job analysis, workmen

compensation, staffing, recruiting, program analysis, systems, functions, personnel development programs, performance

evaluations, training, supervision, conflict resolution, resolution of employee grievances and policy interpretation. I have

extensive HR experience in various industries, including oil and gas, higher education, department of defense,

information technology, research, financial, not-for-profit, profit, public and private organizations.

Work Experience:

Tejano Center for Community Concerns (Charter School)

Human Resources Manager (Sept. 2011 to current)

Responsibilities include:

Plans, organizes and directs the activities and staff of the Human Resources Department, including recruitment and selection,

classification and compensation, employee benefits, environmental, health and safety, organizational development and train ing,

payroll, labor relations, affirmative action, and risk management

Supervise the HR staff

Work involves the application of professional knowledge and personal judgment to a variety of technical personnel and manager ial

problems and issues

Manages the development and implementation of Human Resources department, goals, objectives, policies and priorities for each

function

Plans, organizes, directs, coordinates the Human Resources Department's work plan; assigns projects and programmatic

responsibilities; reviews and evaluates work methods and procedures; meets with staff to identify and resolve problems

Responsible for conducting wage surveys within labor markets to determine competitive wage rates

Responsible for records of personnel transactions such as hires, promotions, transfers, performance reviews, and terminations

Oversees and directs the development and administration of the Human Resources Department annual budget

Oversees employee benefit program responsibilities by directing the administratio n of the group health insurance and life insurance

plans, flexible spending and dependent care programs, 457 plans, COBRA, HIPPA, and FMLA

Serves as HIPPA privacy officer and ADA coordinator.

AHTNA, INC. (Brooke Army Medical Center)

Human Resources Manager (May 2010 to Sept. 2011)

Responsibilities include:

Provide leadership and direction to management on employee relations issues and work through issues with and respond to union

representatives on employee complaints a grievances

Oversaw the payroll process for over 400 employees

Supervised personnel in all functions of Human Resources including payroll

Established and implemented proactive employee relation practices

Encourage and build positive successful relationships with AFSI staff and union st ewards to meet goals and organizational

objectives

Conduct internal investigations, prepare reports and prepare recommended findings

Provide supervisors training on coaching, counseling, harassment prevention, workplace violence, principles of supervision and

AFSI progressive discipline program

Designed and developed standard operating procedures to more effectively handle HR processes

Utilize advance Spanish Certification to interpret rules and procedures for primarily Spanish speaking employees

Provide counsel and clarification on employment law, HR compliance, performance management, salary and benefit administration

and company policy application and interpretation

Participate in both day-to-day HR activities as well as strategic initiatives including HR policy, programs and Human Resource

Information System rollouts

Analyze salary information and provide recommendations to managers to maintain internal and external equity

Maintain accurate, up-to-date HR information related to staffing and employee relations

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Ensure ongoing compliance with all state and federal discrimination and employment laws

Design, recommend and administer compensation policies and programs in support of salary administration and marketability wit h

local and national competitors

Responsible for San Antonio recruitment and staffing and ensure retention of approximately 450 employees at all times

Syracuse Research Corporation

Human Resources Generalist (March 2005 – December 2009)

(Current Secret Clearance)

Responsibilities include:

HR business partner supporting a research and technology organization that provides services to the defense and intelligence

communities

Serve as HR expert for managers and employees in field offices including Texas, Ohio, Virginia and several smaller regional offices

Provide counsel on employment law, HR compliance, performance management, salary and benefit administration and company

policy application and interpretation

Participate in both day-to-day HR activities as well as strategic initiatives including HR policy, programs and Human Resource

Information System rollouts

Support delivery of corporate HR initiatives including training, communication and staff support

Analyze salary information and provide recommendations to managers to main tain internal and external equity

Conduct candidate interviews, new employee orientations, employee relations counseling and exit interviewing

Maintain accurate, up-to-date HR information related to staffing and employee relations

Ensure ongoing compliance with all state and federal discrimination and employment laws

Conduct internal investigations, prepare reports and prepare recommended findings

Manage and support HR-related projects and field office projects as assigned (e.g. wellness fairs)

Acting as resource in the implementation of Ceridian Applicant Tracking, Recruitment and HR System, coordination of all aspects

of integration of SRC’s HR systems, including HR Compensation and Payroll into a centralized system.

Design, recommend and administer compensation policies and programs in support of salary administration and marketability with

local and national competitors

Advise management on employee relations issues and guide them on appropriate resolution of team member relationship issues

and conflict resolution

Direct, evaluate, train management in principles of supervision, performance evaluations, progressive counseling/coaching,.

Orientation of New Hires, scheduling of training, assignment of mentor, system access and benefits plan information

Short/Long term strategic planning, report preparation, public relatio ns, policy interpretation, standard operating procedures and

guidelines.

Responsible for San Antonio’s Information Technology recruitment and staffing of all SRC’s positions starting fr om entry level

engineers to physicist and biologists

Supervised HR personnel

New Mexico State University (New Mexico Department of Agriculture)

Human Resources Coordinator (September 2004 to March 2005)

Responsibilities include:

Provided HR assistance in identifying, evaluating, and resolving human relations and work performance problems within

establishment to facilitate communication and improve employee human relations skills and work performance

Consulted with establishment personnel, managers, supervisors, and work units to facilitate effective interpersonal

communication among participants and to ascertain human relations and work related problems that adversely affected

employee morale and establishment productivity

Direct, evaluate, train and supervise HR Staff, train management in principles of supervision, performance evaluations,

progressive counseling/coaching

Problem resolution avenues and assisting in conflict resolution, investigate, coordination of adverse decisions with EEO and

EAP

Short/Long-term range planning, report preparation, public relations, interpret and execute policy, procedures and guidelines

Responsible for New Mexico Department of Agriculture (NMDA) recruiting and staffing of all NMDA positions starting from

medical staff to student positions

Report HR activities, guide and support NMDA’s Director/Secretary to Governor of New Mexico

Acting as resource in the implementation of SCT Banner System, coordinate of all aspects of integration of the University

systems, including HR, Financial Services, Payroll, and Student Services into a centralized system

Interpretation of NMDA policies and procedures and practices of organization and administration

Payroll for NMDA staff

Orientation of New Hires, scheduling of training, assignment of mentor, system access and benefits plan information

State National Bank

Human Resources Manager (December 2000 – June 2004)

Responsibilities include:

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Develop salary structures by participating in external marketplace surveys to determine job va lues and to ensure the bank is

competitive with the labor market and our competitors

Oversaw the payroll process for over 200 employees and supervised the HR personnel

Writing and posting of job vacancies while ensuring the accuracy of legally written job descriptions

Evaluated human relations and work related problems and met with supervisors and managers to determine effective remediation

techniques, such as job skill training or personal intervention, to resolve human relations issues among personnel

Developed new hire orientation training to increase retention and referral programs to increase employee job satisfaction

Provided hiring procedures training for approximately 300 employees, FLSA compliance and policies and procedures training for

all SBN branches located in Texas, New Mexico and Arizona

Employee relations and assisted management with conflict resolution issues and fact finding documentation, approval of

terminations

Developed and conducted training to instruct establishment managers, supervisors, and workers in human relations skills, such as

supervisory skills, conflict resolution skills, interpersonal communication skills, and effective group interaction skills

Scheduled individuals for technical job-related skills training to improve individual work performance.

Participated in resolving labor relations issues

Administering benefit plans to include resolving claims, reporting coverage changes, approving invoices for payment

Developed personnel policies and procedures policies and analyzed annually for cost effectiveness and employee information

programs

Responded to unemployment and workmen's compensation insurance inquiries for Texas & NM states and developed required

documentation for external auditors

Process FMLA claims, Short/Long Term Disability claims, and am acting liaison between medical benefits carrier, service

providers

Develop, design and conduct employee coaching and counseling training

Maintain and report all aspects of an affirmative action program and coordinated efforts with governmental agencies to insure

compliance and adherence to EEO guidelines

Complete Immigration and Naturalization documentation to renew attestations for H -1B professionals, visas for non-immigrant

workers, I-29 Non-immigrant petitions and related paperwork

Texas A&M University

Staffing Services Coordinator - (1998 - 2000)

Responsibilities included:

Oversaw all aspects of recruitment and staffing for the university needs to include administrative level, professors, medical staff, all

the way down to entry level job vacancies

Supervised the Employment Office support staff to include interviewing, hiri ng, evaluating and disciplining

On-line job advertising to meet the University’s staffing needs and monitoring of notices of vacancy

Screened applications, referred applicants, and directly assisted departments through the initiation of a hiring process and final

candidate selection

Conducted new hire orientations

Participated in annual compensation surveys, preparation and analyzes surveys and dissemi nated salary information

Provided statistical data; and responded to inquiries involving the employment process

Ensured compliance with University policies and procedures and employment law and interviewing/hiring techniques.

Ensured current State of Texas school employment laws and hearing procedures were complied with

Conducting hiring procedures training for all supervisors and managers with hiring responsibilities

Coordinated and participated in recruiting at job fairs, the Brazos Valley Outreach Pro gram and Chamber of Commerce community

partnerships

Education: The University of Texas at El Paso

Degree: Business Administration

Human Resources Management and Minor in Accounting

University of Phoenix

Masters of Arts in Organizational Management

Special Skills and Courses:

Bilingual – English/Spanish, certified

Success Factors Performance Management Systems/PeopleClick Applicant Tracking System

Ceridian HR/Payroll System/Advantage HR/Payroll System/ADP Payroll System/PeopleSoft Payroll Software

Word for Windows/Outlook E-Mail

PowerPoint/Excel/Access

Conflict Resolution/Mediation Training

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