Howard Kerr

*** ********* ***** ******: (***) ***-

**** ****: 561-***-****

Lake Park, Fl 33403

Email: abt0hj@r.postjobfree.com

Customer Service - Account Executive

STRATEGY LEADERSHIP PERFORMANCE

Accomplished, top-performing Account Executive specializing in solutions

based consultative selling and providing exceptional Customer Service.

Committed to achieving organizational and project objectives by

implementing effective strategies and communication with team members,

clients and industry professionals.

Proficient in leveraging existing networks, proactively identifying and

managing new accounts. Excellent communication, presentation and customer

service skills. Speaks and understands Spanish.

Areas Of Expertise

Customer Service Competitive Intelligence Consultative Selling

Strategic New Business Development Problem Resolution

Planning/Analysis Integrity-Based Selling Product Expertise

Industry Networking Up-Selling Project Management

Marketing

Key Skills Assessment

Strategic Key Accounts Performance - Develop and implement strategic and

tactical sales and marketing strategies to aggressively develop new

accounts. Consistently apply practical sales approach designed to always

drive revenue increases.

Business Building - Proven ability to build new and established business

and to leverage untapped potential to maximize sales opportunities. Lead

and build internal teams through the exchange of knowledge, experience, and

goal sharing to optimize strategies and drive sales.

Leadership - Creative and resourceful, dedicated to the promotion of

company services through various strategies, and capable of leading

projects and personnel in administrative and operational endeavors.

Professional Experience

Decorating Manager and Purchaser Oct.

2000 - Present

Christopher's Creative Designs, North Palm Beach, FL

. Oversee client accounts and make recommendations for seasonal and

special events

. Assess client needs and preferences and provide strategic planning to

achieve client goals

. Engage in consultative selling of decorating contracts and supplies

. Interview and assist in selection of new employees; train new

employees for specific departments

Recruit and manage contract employees for special projects

. Manage client projects from sales to quality implementation for

ultimate customer satisfaction

Determine market buying trends and purchase supplies and inventory

accordingly

. Supervise in store selling and customer service.

Verification Specialist

April 2004 - Oct. 2005

Wackenhut National Research Center, Palm Beach Gardens, FL

. Researched data on the web

. Transmitted correspondence and verification requests

. Verified past and present employment

. Confirmed educational achievements

. Documented and reported findings.

Shipping Coordinator

June 2001 - Dec. 2001

Walgreen's Distribution Warehouse, Jupiter, FL

. Inspected shipment for damages

. Processed and documented shipping orders

Howard Kerr, Page 2

. Ensured that trucks were loaded with correct merchandise

. Assisted in the implementation of training course for new recruits.

Customer Service Representative Oct

.1993 - Oct. 2000

Christopher's Creative Designs, North Palm Beach, FL

. Assessed customer needs and preferences

. Assisted in planning customer events and decoration requirements

. Listened and resolved any customer conflicts

. Traveled to customer's homes and presented new ideas

. Resolved any customer conflicts or miscommunications within the

company.

Education

Palm Beach County School Of Arts, Diploma, Communications Graduate

West Palm Beach, FL

Recognized as "Easiest to get along with"

Palm Beach Community College, Associates of Arts Degree

References available upon request

Contact this candidate