Sylvia J. Garrett

***** **** ***, # *

Grand Terrace, CA 92313

Cell 909-***-****

abszqn@r.postjobfree.com

Professional Overview

Organized Administrative Assistant with 30 years experience in a fast-paced business operations setting.

Summary of Skills

Administrative support professional with extensive experience in Sales and Service Support.

Self-starter with strong communication skills and superior work ethic.

Resourceful and uses initiative.

Able to prioritize, trusted with confidential information and management electronic signature.

Commended by management and peers for teamwork and cooperation.

Microsoft Office, Excel, Oracle E-Business Suite, Lotus Notes, Workforce.com, PeopleSoft.

Work Experience

Administrative Assistant, Sales and Service

1/2001 to 12/2012

Oce North America, a Canon Group Company - Ontario, CA a global digital management and delivery technology company ( digital copiers, printers and scanners) - responsible for Ontario and San Diego locations.

Accurately audit and enter all sale, lease and rental orders, verify accuracy and timely processing.

Escalate all unresolved issues to management and corporate.

Compile and complete month-end reports for management and region deadlines

Coordinate all demo/loaner equipment deliveries with sales, service and carriers. Maintain inventory.

Monitor service department auto reject queue throughout the day assigning all unassigned customer calls .

Audit and submit expense reports.

Audit, code and submit vendor invoices to corporate for payment.

Assist new-hires with phone/voicemail set-up, business cards and building management security access.

Maintain all office supplies, paper, stationery, coffee etc.

Work with billing dept. to resolve customer billing issues.

Answer all incoming calls.

Handle all incoming and outgoing mail / FedEx.

Fill in for other admin during vacation and sick time.

Education

Colton High School Graduate

Skadron Business College - Computer Classes