Puja Dave

E-Mail: abswkj@r.postjobfree.com

***** ****** ******

Cell: 408-***-****

Fremont CA-94538

CARRIER OBJECTIVE:

To sharpen my skills as a QA Specialist in challenging environment,

provide intelligent data points and develop a through and precise

testing model for the organization.

PROFESSIONAL SUMMARY:

. Clarifying/Reviewing and analyzing Software Requirement/Specification.

. Thorough Knowledge of Software Architecture.

. Excellent hands on experience on Analytical tool like SAS, Advanced

Excel, Advanced MS Access and Mainframes.

. Extensive experience in Creating templates for test cases and reports,

reviewing documents, Functional testing, Integration, System,

Regression Testing, UAT testing, End to end testing and co-

coordinating with the development team for code coverage of the

application.

. Hands on experience in building source code that reflects the product,

which needs to be tested.

. Data extraction using SQL and Access queries and manipulation using

SAS to analyze the trends associated with Cards

. Help Optimize current and future programming models to extract data

and/or manipulate databases to support fraud and risk mitigation using

SAS and Mainframes.

. Tracking quality defects, identify bugs, isolate issue, report bug

using reporting tools like Quality Centre (QC), Jira and work with

developers, product managers and ensure they are resolved.

. Good understanding of Software development life Cycle and good

experience in Test Life Cycle, and defect management.

. Proven leadership skills that lead to the creation of a new team

within the UAT. Managed a group of three testers and coordinated with

developers and peers to provide an end-to-end testing solution.

. Familiarity with Web programming using JavaScript, HTML, AJAX, PHP,

Ruby.

. Good knowledge of TCP/IP protocol stack and OSI Model.

. Basic understanding of UNIX/Linux based operating

systems.

EDUCATION:

M.S. In Computer Software Engineering, International Technological

University, 2014.

G.P.A. = 4.0

Related Courses: Software Eng, HTML, JAVASCRIPT, AJAX,PHP, Python

Projects:

. Implemented functions like validating the querying book data, book

checkout, Penalty management for library management system using

Javascript, HTML and PHP

. Created Login credential functionality for Online student management

system at ITU using AJAX,PHP and SQL

B.E. Electronic and Telecommunication, University of Mumbai, 2006.

G.P.A. = 3.75

Certification : Base SAS 9.0 Certified

WORK EXPERIENCE:

Employer: International Technological University Jan 2013-May 2013

Role: Teachers Assistant for Advanced Software Engineering and Computer

Paradigm

. Grade Test Papers and Assignments

. Assister Prof. Richard Reihle in latest advancement of software

engineering tools.

Employer: TCS e-Serve Ltd.(Formerly known as Citigroup Global Services):

July 2007 - July 2011

TCS eServe is one of the largest providers of business processing

outsourcing services within the Banking and Financial Services sector,

providing end-to-end process management across the BFSI spectrum and a

broad array of services to Citi's consumer, corporate and global wealth

management businesses worldwide.

. Worked as Senior Test analysts performing UAT (End -to end testing) on

various Business strategies and Policies implemented by Citi Cards

North America, risk managers and IT

. The team owns all risk mitigation applications in production as well

as in test environment and is responsible for design, implementation,

testing, and the accuracy of the data produced to prevent fraud

Credit Bureau Testing and Reporting:

Role: Sr QA /Credit Bureau Analyst and Assistant Manager (Dec 2009-

July 2011)

Tools/System: SAS, Mainframes, TSOI and CICS, SQL, MS Excel, HP

Quality Center/JIRA, MS Access, QTP.

Description: Citi Cards NA implemented different Policies and strategies

as per the market and

business requirement. Main role of the bureau analyst was to ensure

that the information

received/sent to all the 3 credit bureaus matches the information

present in our CMF file so as to

maintain the credit worthiness of the customer and to prevent fraud

associated with it.

Responsibilities:

. Extensive domain knowledge on how the 3 credit bureau (Transunion,

Equifax, Experian) works hand in hand in maintaining the credit

worthiness and history of the customer and to prevent fraud.

. Working with Development team, Product Manager and QA

Manager to develop manual and automated testcases,

execute them and ensure standard QA processes are

followed.

. Participating in the design and implementation of QA plans.

. Work with the bureau in identifying fraudulent activities performed.

. Reporting/Notifying any abnormalities on the portfolio for early fraud

detection.

. Involved in design review, used case review, walkthroughs of test

scripts/Test cases, peer reviews with US clients.

. Involved in identifying risk associated, defect management, identify

bugs, bug reporting, tracking the defect status work with developers,

product managers and ensure they are resolved.

. Sending critical Report list to the A/R Development Team on daily

basis.

. Conditioning the accounts/creating the test environment as per the

requirement in assistance with the A/R Development team using T-Bone

and T-bed

. Analyze the changes made in the policies and build new test conditions

and test scripts using SAS .

. Validating the test cases on the mainframes and some of the customer

screen on the mainframes by running a SAS job.

. Extract data from the pool of data as per the requirement using SAS

and at times manipulate the data using SAS.

. Conduct GUI Mainframe testing, to verify the results with expected

results, which should comply with the predefined requirements.

. Involved in Post-Implementation to validate the changes made during

testing region matches in Production region.

. Respond to ad hoc analysis and reporting requests in a timely manner

. Asset sale reporting which involved Selling off the bad customers to

the third party and reporting the same to the 3 bureau on a daily

basis.

UAT - Risk Management Analytics Operations Citigroup (North America) -

Citi cards division

Role: Senior Test Analyst (From July 2007-Nov 2009)

Tools/System: Apollo Credit Decision-Making System, SQL, MS Excel, HP

Quality Center/Jira, MS Access

Description: Apollo is a Credit Decision making system which is used to

approve/decline the

application on Basis of some criteria like

credit scores, Delinquencies, Bankruptcies, FICO,

Bureau information, Balance, Revolving

balance, write-offs, Utilization, Income etc

Responsibilities:

. Extensive domain knowledge of Credit card Industry and Risk Management

operations.

. Developed Test Plans, Test case, Traceability Matrices, Test Data,

Test summary reports, Defect reports and identify risk associated with

the project.

. To Design, develop, and execute test cases as per the Business

requirement document (BRD)

. Actively involved in walkthroughs of the test scripts, peer reviews.

. Conducted GUI testing, Functional testing, acceptance testing which

involved verifying the results with expected results, which should

complain with the predefined requirements.

. Creation of Test Scripts, Updating of Test Plans and Documenting the

tests to meet the functional, technical requirement

. Tracking quality defects, identify bugs, isolate issue, report bug

using Quality Centre (QC) and work with developers, product managers

and ensure they are resolved

. Involved in defect management, bug reporting and tracking the defect

status until closure.

. Creation of test data using ARM Tool, SQL and SAS

. Hands on experience in building source code that reflects the product,

which needs to be tested. Data extraction using SQL, SAS and Access

queries

. Evaluate each project in terms of Risk .

. Working with the US counterpart team for testing and validating new

features and bug verification

. Automated Test Scripts using Excel, Access and VB

REFRENCES : Available on request.

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