Customer Service High School
Resume:
Washington, D.C. E-mail
***** *********@yahoo.c
om
Yvette Ross
Objective Seeking a position in Education or Business Related.
Professional
Profile A nurturing and patient Educator with 15 years of
instructional teaching in elementary, high school, and
adult training programs. Detailed oriented with strong
work ethic, excellent customer service skills,
problem-solving, communication, interpersonal and
teamwork skills.
Work Experience
Teaching/ Life Skills Instructor
Conduct individual counseling sessions with students
to determine the appropriate learning strategies.
Experience working with high risk youth, re-entering
citizens, homeless population and mentally ill adults
in an educational or workforce environment.
Plan and conduct special sessions for students to
learn about career planning, daily living,
communication skills, social responsibilities, and
work life.
Develop a Life Skills/Job Readiness Competency
checklist and ensure all students master all
competencies.
Maintain accurate and current student records
(attendance records, reports for referring partners,
and case notes) as programmatic requirements,
government contracts, and research purposes.
Matched requirements with student's abilities and
interest that includes a systematic study of work
environments and job task analyses.
Prepare District of Columbia students for the National
Customer Service Certification. Serve as a proctor for
the examination under the National Retail Foundation.
Attends and participates in meetings, staff
development sessions and in-service training as
assigned.
Retail Management
Handled staff of 10 people and ensured smooth
operations of the entire department.
Manage other managerial duties in retail training,
interviewing, staff scheduling, investigate
work-related issues, and loss prevention.
Processed payroll, composed daily sales reports,
performed bookkeeping responsibilities, cash handling,
and customer service duties.
Work History
10/11-10/12 Instructor O.I.C. / D.C.
Wash., D.C.
08/09-09/11 Substitute D.C. Public Schools
Wash., D.C.
01/07-08/07 Job Coach National Children Center
Wash., D.C.
08/00-06/06 Teacher D.C. Public Schools
Wash., D.C.
08/97-08/00 Teacher D.C. Public Charter
Wash., D.C.
01/87-01/93 Management Lord &Taylor
Wash., D.C.
Education
06/1994 Howard University; Bachelor of Science
Retail Managemen
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