QUALIFICATIONS

. Excellent customer service skills with the ability to make difficult

decisions to find solutions to problems based upon the overall

objectives of the company.

. Extremely proficient in data entry; detail-oriented with the ability

to prioritize and handle multiple tasks with ease and accuracy

. Strong people skills with the ability to effectively communicate

verbally as well as written to accomplish goals both through formal

and informal channels.

. Dependable, well organized with the ability to use good judgment and

make strategic decisions; the willingness to look beyond own area

of responsibility, analyze and determine what needs to be done and

takes personal initiative to accomplish it.

. Can work well under pressure with the ability to encourage,

implement new and different work processes and ideas.

WORK HISTORY

Sept 2012 - Nov 2012 GroundWorks Campaigns

Campaign Organizer

. Going door to door to a targeted list of voters

from the Registrar's office to discuss

propositions that were on the 2012 California

ballot.

Jan 2012 - May 2012 Pride Staff

May 2011 - Nov 2011 Valuator/Validator

. Evaluating petition voter forms and validating the

voter's information on s pc. Assisted the

V.P. of Operations in packaging petition forms to be

shipped out.

May 2007 - Oct 2008 Power Staffing Solutions Inc.

Customer Care Specialist at Total Training Inc.

. Duties included but were not limited too;

checking inventory, shipping dates,

shipment tracking, checking order status and

advising customers on company's' product lines.

. Handled high volume inbound customer service calls

and order processing along with creating and

processing incident reports and returning

merchandise authorization.

. Worked closely with Customer Service/Claims Units

to ensure satisfactory customer service.

Jun 2006 - Apr 2007 Various short term or temporary positions,

including:

Del Mar Thoroughbred Club

. Assisted with ADP payroll processing inputting

employee hours into the system, filing the

employees hours for the week and helped answering

employee's questions about payroll.

Solatube International Inc.

. Assisted with data entry; inputting customers

orders into system and scheduled appointments

for company's CFO with outside vendors

Jan 1997 - Jun 2005 North County Times Newspaper

Billing Clerk

. Prepared monthly billing statements and mailed

them out via an automated billing system.

. Oversaw and verified all subscription reports to

ensure accuracy then mailed to the vendors

. Worked in the Page Design Dept. which had daily

deadlines inputting customers classified ads into

the system

EDUCATION

Monsignor Scanlan H.S. - Bronx, NY

REFERENCES

Furnished Upon Request

REFERENCES

Annmarie Bourgeois - Director, Inside Sales/Customer Care, Total Training

Inc. 760-***-****

Jennifer Schmid - Senior Customer Care Specialist, Total Training Inc.

760-***-****

Peggy Chapman - Human Resources Director, North County Times

760-***-****

Kyle Krahel-Frolander - Lead, Groundworks Campaigns

760-***-****

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