MICHAEL BIRT

* ***** *** ***** ******, Carol Stream, Illinois 60188

630-***-****

absc9d@r.postjobfree.com

JOB TITLE

QUALIFICATIONS PROFILE

Enthusiastic, detail- and results-oriented professional with proven track record of success in driving teams to optimize productivity, streamline process, and achieve goals and objectives. Leverage strong educational foundation and comprehensive work experience in effectively recruiting, interviewing, selecting, training, and developing individuals that could contribute for growth and advancement of the organization.

Exemplify exceptional relationship-building and intuitive leadership capacity in mentoring and motivating teams and employees toward continuous improvement and optimal performance. Demonstrate remarkable ability in dealing with impeccable development and implementation of innovative strategies, while maintaining composure within high-pressure situations. Offer unparalleled dedication in going the extra mile to manage and accomplish simple to complex tasks. Utilize well-honed analytical skills to identify needs, see big picture, alleviate risks, and resolve problems. Possess articulate written and verbal communication abilities; technically proficient with Microsoft Office Suite, Salesforce.com, and Customer Relationship Management (CRM) tools.

SUMMARY OF RELEVANT EXPERIENCE

Staff Management and Human Resource Functions:

- Provided direction to a staff consisted of approximately 10 admissions advisors, responsible for recruiting, selecting, and admitting students to DeVry University.

- Dealt with interviewing and hiring of team members and received certification in behavior-based interview process.

- Took full management of staff of 100 members assigned in hiring and firing, performance enhancement, and training to contribute for overall success of corporate functions.

Coaching and Training Facilitation:

- Adeptly handled weekly coaching sessions with live and recorded coaching, feedback, and observations for advisor and student interaction.

- Effectively facilitated continuous staff training and development on all business aspects to provide updates and ensure complete adherence to all laws and regulations.

Performance Evaluation:

- Held full accountability in rating advisor performance evaluations as well as writing and providing performance feedback.

WORK HISTORY AND ACCOMPLISHMENTS

DEVRY UNIVERSITY, 2011–PRESENT

Assistant Director of Admissions - Naperville, IL

- Drove a team toward meeting recruitment goals both set by the team and organization through accurate identification of training needs and development of strategies and action plans.

- Established a reputation for continuously improving team performance in each recruitment session all throughout the tenure in the company.

- Obtained Director’s Award for being the best assistant director of the semester in December 2012.

CHILI’S GRILL AND BAR 2000–2011

General Manager - Arlington Heights, Rolling Meadows, and Vernon Hills, IL (2003–2011)

Assistant Manager - Batavia, Hoffman Estates, South Elgin, IL (2000–2003)

- Strengthened communication, minimized turnover, and boosted customer service ratings through the preparation and execution of management workshops.

- Received People Manager of the Year and Customer Service Manager of the Year designation for the Chicago region in 2009 and 2010 respectively.

- Successfully launched two new different restaurants and dealt with the entire staffing operations, including more than 1,000 interviews for each opening.

- Completed training and became certified for the Corvirtus selection and interviewing tools.

MILITARY EXPERIENCE

UNITED STATES ARMY

Infantry Team Leader

PROFESSIONAL AFFILIATION

Member, Society for Human Resource Management

EDUCATION

Master of Human Resources, In Progress, Expected Date of Completion: Aug 2013

Keller Graduate School of Management, Downers Grove, IL

Bachelor of Arts in Organization Behavior, Jun 2007

Northwestern University, Evanston, IL

Associate of Science in Computer Science, Jan 1998

College of DuPage, Glen Ellyn, IL

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