Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Bryant, AR, 72022
Salary:
$42,000
Posted:
April 26, 2013

Contact this candidate

Resume:

**** ********* **. ******, ** *****

Coleen Hyde

501-***-**** home 501-***-**** cell

Email: abs1d6@r.postjobfree.com

Objective Looking for a organization who promotes a positive work environment; who allows their

associates to make a significant contribution and be freedom thinkers by working outside

the box to make a difference.

The Academy at Riverdale (school), 1600 Riverdale, Little Rock, AR 72202 501-***-****

Interim Director – 1/2/2013 – March 29, 2013 (Temp Contract)

Employers

Oversee all daily activities, i.e., tours and recruiting new students, admissions, therapy clinic, schedules,

continuing education for teachers, facility management, special events, all communications with parents,

grant writing, fundraising, budget, etc.

J.A. Riggs Caterpillar, 9125 I-30, Little Rock, AR 72209 501-***-****

Staff Accountant – 8/2012 – 11/2012 – (Temp Contract)

Handle daily cash flow; invoicing, credit program with Caterpillar, payables, sales tax reporting, bank

reconciliations, monthly credit card reconciliations (approx. 200 users), Month end cash flow balancing.

City of Bryant – 210 SW 3rd Street, Bryant, AR 72022 501-***-****

Finance Manager – 10/2011 – 4/2012

Manage City payroll, taxes, retirement plans and all other employee benefits; supervise 5 employees,

including the water department staff and duties; oversee all A/R, A/P and state contracts; work with

Finance Director to balance monthly financials and supply Mayor and City Council monthly financials;

work with all department heads on maintaining finances within their allotted budget; prepare annual

budget with department heads for Mayor and City Council approval.

BBA Corporation – 12123 Kanis Rd, Little Rock, AR 72211 501-***-****

Accountant 8/2011 – 10/2011 (contractor)

Contracted to bring accounting up-to-date. Currently working on 17 stores with a backlog from March

2011. Have brought all stores up-to-date through the 2nd quarter and currently working on 3rd quarter

business.

The Cathedral School, 1616 S Spring St, Little Rock. AR 72206 501-***-****

Business Manager/CFO 11/2009 – 7/2011 (school closed)

Reconstructed 18 months of all financial records; worked closely with board members and Head of

School on getting school back on track with A/P, A/R, monthly financials, payroll, taxes, and monthly cash

flow projections. After reconstruction was complete, managed audit with CPA firm (Thomas & Thomas)

in 2 weeks on a 2 year financial audit.

Barbara Jean Ltd, 7811 Cantrell Rd, Little Rock, AR 72227 501-***-****

Accounting/HR Manager – 9/2008 – 7/2009

Manage all Accounting, HR, and computer and POS retail system. Supervise A/P & A/R bookkeeper, oversee

Shipping and Receiving clerk and Marketing/Advertising associate. Duties include, daily journal entries to G/L to

Smyth Retail System, HR issues; Trained new hires on POS retail system, as well as daily training of software

applications.

1) Majestic Limo Service, LLC, 8223 Park Ave, Hot Springs, AR 719**-****-****

2) HydeTech Solutions 2001 - 2005

Owner - Founder 01/2001 – 12/31/07

Mountainside Church, 301 El Cano Dr. Hot Springs Village, AR 71909 501-***-****

Financial Asst 11/2002 – 03/2005

Part-time, flexible position assisting young church on all business and financial matters; Developed, wrote

and installed financial/donor-tracking software.

CONTINUED RESUME` CHYDE

Cross, Gunter, Witherspoon & Galchus Law Firm, Little Rock, AR

Business Manager 9/2001 – 10/2002

Supervised all accounting functions through monthly financial reports; Oversee LAN administration functions;

Work closely with Managing Law Partner in mid-size Law Firm on all facility, staff, equipment and financial

matters; Managed annual budget, using MS Access and Excel to track monthly comparisons; Oversee internal

development and management of Client database system Juris; Developed internal software database system

to track daily, monthly and annual receipts. Expanded internal reporting system by using MS Access and Excel;

Completed conversion from Novell to MS Exchange Server.

University of Arkansas for Medical Sciences (UAMS), Little Rock, AR

Foundation Director/Business Manager – 3/1992 – 10/2000

Managed all accounting and computer (LAN Management) for the UAMS Foundation Fund, a division of

Institutional Advancement (IA); Managed 800+ foundation accounts worth over $62 million; Managed the

accounting and MIS staff (6), (e.g., gifts, pledges/real estate/stock gifts/annuities/charitable remainder

trust); Worked with active board members and served as the staff liaison f or the board financial matters;

Developed and managed client base relationship with 25 end users on donor software, supplying weekly

and monthly electronic reports to each division on fund tracking; Developed MS Access General Ledger

for easy tracking and reporting of all income and expenses for each account; Chaired and worked the

Team Affiliated Golf Tournament between 1997-1999; Developed and managed the College of Nursing

annual fundraiser “Baskets & Bows” between 1995-1997 to raiser funds for scholarships.

W ildwood Park for the Performing Arts, Little Rock, AR

Facility Manager/Development Officer – 1/1991 – 2/1992

Implemented and managed membership drive. Membership increased by 400%; Recruited and

coordinated activities with up to 120 volunteers on special park events; Organized and scheduled

construction crews and groundskeeper on maintaining the park for all events; managed the renovation of

temporary 300-seat theater and staging areas for event performers; worked with large volunteer base and

board.

Amsterdam Art, University Ave., Berkeley, CA

VP Operations/MIS Manager - 4/1985 – 6/1990

Managed the MIS staff and worked as the liaison between accounting/retail/distribution staff.

Developed and managed $7.8 million warehouse distribution; Increased warehouse sales by $500k +

annually; Reorganized 200-employees, retail/wholesale/administration under the direction of the

President (CEO); Developed, implemented and trained new retail Point of Sale (POS) IBM PS -2 system.

Oakland Paper & Supply Co., Emeryville, CA

Accounting and Office Manager - 9/1975 – 3/1985

Managed all accounting functions for paper wholesale distribution company.

5/1984 - U.C. Berkeley, Berkeley, CA – Completed 26 units

Education

Emphasis on corporate law, investments and acquisitions; Professional Management

5/1976 - Peralta Jr. College, Oakland, CA - Associate Degree

Computer Sciences – 62 units

5/1972 - Cerritos College, Cerritos, CA - Associate Degree 69 units

Business Administration, emphasis on Accounting

10/1968 CDI Institute, Norwalk, CA – 9/mth Certification Program

Emphasis on analysis and computer programming (Cobol)

John Tisdale – W rights, Lindsey & Jennings, Little Rock, AR 501-***-****

Joe J Volpe – U.S. District Magistrate Judge, Little Rock, AR 501-***-****

References

Larry S Bone – U of A Fort Smith, Fort Smith, AR 501-***-****

Dan Moore – Hedge Fund Manager, New York 917-***-****

Dale Huddleston – Huddleston Homes, Inc. Little Rock, AR 501-***-****

All MS Office Applications; proficient in Access, Excel, Word, MS Publisher PowerPoint

Summary of Accounting Software QuickBooks, Peachtree, Smyth Retail, Raisers Edge, etc.

Qualifications Accounting (A/R, A/P, G/L, Reconcile/Audit, Payroll)

Human Resources, including employee evaluations

Strong Customer Service, and Management Skills

W ordPerfect

Income (Tyler Technology)

AS400, DBS



Contact this candidate