Robert (Bob) V. Hearn

***** ***** *****

Novi, MI 48375

313-***-****

abs0iw@r.postjobfree.com

career profile

Senior Manager of Information Technology with over 15 years operations

leadership, vendor management, system deployment and change control

management. Currently operations/sustain lead for multiple critical

applications, payroll, timekeeping, work orders and expense reporting systems,

for General Motors. Able to prioritize and complete multiple deadlines,

anticipate and mitigate the impact of issues that jeopardize deadlines,

budgets and users. Seeking to utilize my experience to take that next step in

my career with General Motors, a respected organization that rewards hard work

with a proven track record of success.

areas of strength and expertise

ITIL Foundation Sarbanes-Oxley Vendor Management

Certification Strategic Planning & Analysis Forecasting and

Team Management & Microsoft: Word and Excel, MS Budget

Effectiveness Project Relationship Building

Professional Experience

General Motors Corporation (World Headquarters) Detroit, MI

1998 - Present

Global Business Services Operations/Sustain Lead Information Technology

Payroll, Timekeeping, Work Orders (GMTOPS), Expense Reporting, and several

minor applications. Global Change Advisor Board Manager for Human Resource

Applications, PeopleSoft HR, MetLife - Health Systems, Fidelity - Benefits,

GM's Portal and 40 plus global systems

Key Accomplishments:

. Migrated printing of payroll from 70 plant location to Troy Output

Center -Annual Savings of $2,000,000

. Collapsed Hourly Payroll processing to one night processing - Annual

Savings of $500,000

. Sarbanes-Oxley and Technical Security Standards (TSS) yearly

compliance

. GM Chairman Award, Chief Information Officer Award, Process

Information Officers Awards

GMAC, Detroit MI/Salisbury MD

1976-1998

Release Manager

Part-time employee - called delinquent customers. As full time; Field

Representative contacting customer in person for payment or recovery of

vehicle and Dealer Chattel Mortgage Audits and promoted GMAC products.

Key Accomplishments:

. Promoted and rotated through multiple job assignments - Sales

Representative, Special Collection, Credit Manager, Purchasing Manager

and Accounting Manager at the local GMAC branch.

. 1994 transferred to Detroit as an IT Release Manager to implement

GMAC's Consolidated Accounting and Reporting Systems (CARS).

. Major achievement integration of credit and accounting functions -

CARS project on time, within budget and highly functional.

Education and Training

Master's Degree, Information Management, Walsh College, Troy MI

Bachelor of Arts, Business Administration, Salisbury University, Salisbury,

MD

Interests and activities

Past President Novi Youth Baseball League, Past Vice President of Lions

Club, Golf and Racquetball

Contact this candidate