MAURY J. LONG

*** ********* ***** *****: 662-***-**** ( (662)

***-****

Wetumpka, Al 36093

abqzod@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

. Proven ability to meet and exceed customer satisfaction goals

. Able to develop, maintain, and strengthen business relationships with all

customers and employees

. Recognized for exceptional problem-solving,business acumen, analytical,

Safety, and Training Skills

. Outstanding verbal and organizational skills

EDUCATION:

Mississippi State University ( Completed

Starkville, MS Bachelor's Degree of Education

Major: Educational Psychology, Minor: Business

Itawamba Community College ( Completed

Fulton, MS

Associates Degree of Business

PROFESSIONAL EXPERIENCE:

Baptist Health East Hospital (Thomas Rueters Top 100 Hospitals),

Montgomery, Alabama August 2011- present

GM/Director -Environmental Services

. In only four months increased HCAPHS cleanliness scores to its all-

time high 90th percentile from the 67th percentile.

. Increased employee satisfaction/engagement scores from 83percentile to

the 91st (its highest ever).

. Responsible for establishing and maintaining relationships within

Baptist Health Systems. Duties also include spearheading key client

meetings with CEO, CFO, CNO, and President of the organization.

. Responsible for purchases, monitoring, and balancing of the 1.2

million dollar budget through the Weekly Flash, WOR, DOR, Daily Hour

Variance and VAT tools.

. Responsible for Payroll, Yearly Budget, and P&L statements

decipherment and reports.

. Responsible for third party vendors

. Upholding compliancy and maintaining standards for NSF Safety Audits,

Joint Commission Accreditation, and CMS.

. Systems Administrator for Bed-Board Tele-tracking

. Ensure regulatory and code compliance for facilities (JCAHO, DOT,

OSHA, HIPPA, Workers Comp, Infection Control, Needle-Stick Prevention,

Medical Waste Handling, Radiation, and Standard Precautions).

. Training duties include weekly sessions with staff and daily huddles

to start shifts.

. Monitor and update department manuals: HCAHPS, SOP, Infection Control

Manual, OSHA 300 Log, and Exposure Control Plan.

. Responsible for the Sodexo standard of Cleaning Baptist's East 150 Bed

Hospital.

. Responsible for the management of 55 frontline employees and 2

managerial staff positions.

North Mississippi Medical Center (Two Time Malcolm Baldrige Award Winning

Hospital), Tupelo, Mississippi August 2007-August 2011

Training Manager - Environmental Services

. "Consistently Exceeds" Reviews given for all of my yearly performance

evaluations.

. Improved Employee Satisfaction from 69.7 to 85. 5% in ONE YEAR.

. Decreased departmental accidents by 32%

. Consistently maintaining Patient Satisfaction mean score of 90% in

courtesy with Press Ganey

. Year-to-date Patient Satisfaction mean score of 89.3% in room

cleanliness.

. One of few implementing trainers for the Two Time Bald-ridge Award

winning 600-bed facility Hospital.

. Maintain, update and responsible for the 105 employee records within the

department.

. Implement and train hospital programs for entire hospital and department

ex. Crothall Service Group Standards, Aidet, Group-wise, C.A.R.E.S. Train-

the Trainer., Teletracking

. Systems Administrator for Bed-Board Teletracking

. Responsible for supervising 32 employees on the morning shift.

. Plan and execute weekly in-services for active duty staff in the main and

conjoining 30 outer-buildings facilities.

. Ensure regulatory and code compliance for facilities (JCAHO, OSHA, CPR,

HIPPA, Infection Control, Needle-Stick Prevention, Medical Waste

Handling, Radiation, and Standard Precautions).

. Monitor and update department manuals: HCAHPS, SOP, Infection Control

Manual, and Exposure Control Plan.

. Maintain liaison with external patient polling services.

. Responsible for interviewing and making decisions for hiring and

termination of employees.

. Serving as chairman of Department Safety Committee and Press Ganey Teams.

. Monitoring Patient Satisfaction Scores and implementing strategic plans

to improve overall customer satisfaction.

. Presenter for Quarterly JRC Meetings.

CHAMBER OF COMMERCE, Tupelo, Mississippi January

2006 - January 2007

Director of Member Services

. Recruitment of members, member retention, business-to-business sales,

outside sales.

. Marketing of Organization/Public Relation Building/Face of Organization

. Manage financial reports for the membership of 1,150.

. Organizing, Constructing, and attend promotional events for members.

. Compose gratitude correspondence to over 1,150 new and existing members.

. Grew membership from 954 to 1,150 within one year.

LIBERTY NATIONAL, Tupelo, Mississippi

November 2004 - January 2006

Agent

. Policy writing and adjusting current insurance policies.

. Sales of insurance to businesses, individuals, and organizations.

. Voted Best New Comer of Agency

OKTIBBEHA/LEE COUNTY BOYS AND GIRLS CLUB May 1998-

August 2004

Social Recreations Director

. Supervising Employees

. Recruitment of members.

. Plan and organize fundraisers.

. Establishing positive relationships with community and members.

. Maintaining national criteria of club members.

. Plan daily activities for members.

WORK RELATED SKILLS:

. Tele-tracking Bed Board

. CPR Certified

. Stars Online Committee

. Presentation Advantage

. Community Building Leadership Program

. Class Manager Training Session

. Motivation & Performance Expectations

. Basics Every Leader Must Know

. HDOT Training

. Financial Management

. Behavioral Interviewing

. Employee Relations Training

. American Management Association (AMA) Sales seminar

. DISC personality description (high Influential personality)

AWARDS AND COMMUNITY INVOLVEMENT

. Mississippi State University Varsity Football Letterman

. Itawamba Community College Football All-State Honors

. Athletic Scholarship

. Student Athlete Committee

. Gospel Choir

. Fellowship of Christian Athletes

. Leadership Award/Scholarship

. 7 Habits of Highly Effective People

. 7 Habits of Highly Successful People

. Habitat for Humanity

. Armstrong Middle School, Mentor

. Church Youth Director

COMPUTER SKILLS:

Microsoft Word, PowerPoint, Excel, Internet, e-mail

IRM membership manager, API, Report Express, Time PC, Group-Wise,

Certifications

Hazardous Material

OSHA

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