Yolanda Elvira Villarreal

**** ******** ***. ****** *********, CA 91739

909-***-**** - abqyr2@r.postjobfree.com

Objective: Self- motivated Graduate seeking a position within an

organization that can use a dedicated professional with customer service

and professional office experience.

Skills and Abilities:

. Bilingual in English and Spanish with excellent verbal and written

communication skills.

. Telephone Communication Skills

. Able to multitask and accomplish multiple objectives.

. Works well independently but equality effective as part of a team.

. Strong computer skills including Microsoft Office 2010, Internet and e-

mail.

Education:

Associates in Science and Paralegal Program

Westwood College (Upland, CA) Graduation

Date: Dec. 2012

Work Experience:

Filing Clerk/Receptionist/Assistant Office Manager

Cleveland and Metz Law Firm (Rancho Cucamonga, CA)

Feb. 2011 - Present

. Add new material to file records, and create new records as necessary.

. Welcome visitors to the office, quickly and efficiently sign them in

and notify the employee they are meeting of their arrival, field

customer complaints on the phone and set appointments.

. Answering 10 phone lines, directing calls and handling customer

issues,

. Gather materials to be filed from departments and employees.

. Confirm appointments or call other businesses to order supplies or

refer clients

. Find and retrieve information from files in response to requests from

authorized users.

. Place materials into storage receptacles, such as file cabinets,

boxes, bins, or drawers, according to classification and

identification information.

. Assign and record or stamp identification numbers or codes in order to

index materials for filing.

. Transmit information or documents to customers, using computer, mail,

or facsimile machine.

. Perform administrative support tasks such as proofreading,

transcribing handwritten information, and operating calculators or

computers to work with pay records, invoices, balance sheets and other

documents.

. Supervise the work of office, administrative, or customer service

employees to ensure adherence to quality standards, deadlines, and

proper procedures, correcting errors or problems.

. Provide employees with guidance in handling difficult or complex

problems and in resolving escalated complaints or disputes.

. Evaluate employees' job performance and conformance to regulations and

recommend appropriate personnel action.

Sales Associate, Macy's

October 2009-2010

. Assist customer requests and providing outstanding customer service.

. Operate computerized cash register system.

. Stock and maintain sales floor.

. Encourage customers into becoming loyal cardholders.

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