Keisha D Baker

**** *****

Kansas City, MO.*****

abqxdg@r.postjobfree.com

Objective: To assist a company with customer service needs, keep satisfied clientele; manage

daily operations to ensure company-wide

growth and stability - from first impressions to aiding continued amiable relationships.

Skills

Typing Data Entry Filing

Microsoft Office Word 2007 Microsoft Office Excel 2007

Microsoft Office Access 2007 Microsoft Office PowerPoint 2007

Office Machines Outlook Express

Missouri Notary Switchboard

Work Experience

09/2012-01/2013 Harte-Hanks Customer Service Representative

Responsibilities:

Answering all incoming calls

Scheduling seminars

Data Entry

01/2012-06/2012 Pinnacle Therapy Front Desk Receptionist

Responsibilities:

Answering incoming calls

Setting up appointments for clients

Incoming customer service calls/functions surrounding updating

customer accounts/records

Preparing new files

Collecting and processing co-pays

Preparing daypacks daily

Ordering office supplies

Cleaning of lobby area

12/10-12/11 Aflac Administrative Assistant

Responsibilities:

Answering all incoming calls/updating accounts/records

Setting up appointments for new enrollments

Filing of all paperwork

Entering information onto Excel spreadsheets

Scanning

Copying

Faxing

Preparing packets for new hires

Internal customer service

10/09-12/10 Beyond The Conviction Administrative Assistant

Responsibilities:

Setting up appointments for orientations

Answering incoming calls/updating demographics

Preparing documents and information for employee

guidelines/organizational procedures

Data entry for all incoming clients

Entering information onto Excel Spreadsheets

Maintaining files

Making retention calls

Teaching basic computer courses

Providing quality customer service

12-2004-10/2009 Full Employment Council Data Entry Specialist

Responsibilities:

Entering all new client information into ACCESS database

Filing

Sorting

Copying/scanning

Front desk Receptionist

06/04-12/04 Asurion (Lockline) Customer Service Agent

Responsibilities:

Taking incoming calls

Assisting customers with replacement of cellular phones

Taking credit card payments

09/1999-11/2002 UMB Bank Customer Service Agent

Responsibilities:

Receiving incoming call from customers

Assisting customers with account information

Processing loan applications, credit card applications and stop payments

Providing excellent customer service

Education

Lincoln College Preparatory Academy HS Diploma Graduated 1984

REFERENCES AVAILABLE UPON REQUEST

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