***** **** ****** ***** #***, Lake Forest CA *****

949-***-****

abqx0t@r.postjobfree.com

Dawn Courville

Objective

I am a sales professional with a proven track record in business to

business, wholesale, and direct to consumer sales and business development.

I am seeking a career with a company where I can continue to grow and be

accountable for my own success. I am currently working on my bachelor's

degree and encourage you to look past that and really look at my experience

and the value I can add to your organization.

Work History

Daimler AG, Portland, OR

Sales and Business Development Manager

. Received the Aftermarket Parts Sales and Marketing Division

sales and customer service awards four years in a row.

. Marketed and sold our private label and all makes brands of

parts to our dealer network and fleet customers. Quoted

prices, answered questions about products, prices,

availability, product uses, credit and contract terms,

warranties, and delivery dates. Also recommending products

to customers, based on customers' needs and interests.

Consulted with clients after sales and contracted signings

in order to resolve problems and to provide ongoing support

. Analyze current dealer sales and business development

strategies and develop action plans, make recommendations,

provide implementation, and provide training for dealer

personnel. Provide personal support required to sustain

business growth and customer satisfaction initiatives.

. Establish action plans and implement processes to develop

core sales and business development resources to secure

revenue and EBIT. Installed support structure within the

field and corporate office in effort to achieve consistent

targets on a monthly basis.

. Created marketing programs in conjunction with the

marketing department and special sales to roll out to

customer base via cold calls, emails, training seminars,

webinars, and participation at various events and trade

shows. Promoted convention and trade show participation by

coordinating event space, displays, props, special

appearances and by coordinating with sponsoring

professional trade associations.

. Contacted and negotiated pricing concessions from suppliers

along with setting up, maintaining, and managing

complicated long term pricing structures and strategies.

. Regular vendor and industry contact to monitored market

conditions, product innovations, and competitors' products,

prices, and sales.

. Project Manager on Six Sigma project on our North American

vendor oil program. Assembled a team from various

departments to identify and solve delivery, product, and

invoicing issues. Identified root cause in several parts of

the invoice and billing process that we were able to

restructure the program using lean principles

of efficiency and based on optimizing the process. The

success of the project also required the participation of

the three major oil vendors that we partnered with. The

outcome was such a success that the new procedures have

been and are still being implemented with other vendors.

. Point person for SAP program changes, testing, and internal

and external training. Worked with IT department to find

glitches in system and determine fix. Upon implementation

of those fixes I performed testing on the system to make

sure the updates work. Once testing was complete I trained

internal and external users on the system updates.

. Performed administrative duties, such as preparing sales

budgets and reports, keeping sales records, and filing

expense account reports. Also designed and implemented

reporting metrics for the different departments within the

Aftermarket Parts Sales and Marketing team.

. Travel 60%

2005-2006 Servants Heart Foundation, Newport Beach, CA

Assistant Foundation Director

. Responsible for overseeing the employees, administrative

policies, procedures, and managing the foundation and the

five other corporations owned and operated by the

benefactor.

. Researched the charitable organizations that submitted

grants for funding to the foundation. This research would

include the history of the charity, fiscal health, the

management structure, their financials, their rating, and

who were the benefactors of their assistance.

. Provided employees with guidance in handling difficult

issues, and in resolving escalated complaints and disputes.

Participated in the day to day work when needed with

employees in order to overcome difficult tasks and

deadlines.

. Project manager for large and small scale foundation events

and responsible for planning and execution once the concept

was finalized. Coordinated services including

accommodations, transportation for participants,

facilities, catering, signage, displays, special needs

requirements, printing, event security, audio-visual

equipment, and other event needs. Hired and managed all

support staff for these events that ranged from fifty to

three hundred invitees. Attended events to manage support

staff and vendors to ensure event success.

. Conducted research, compiled data and prepared papers for

consideration and presentation to the foundation board of

directors.

. Coordinated and directed office services, such as records

and budget preparation, personnel, and personal employees

in order to aid busy CEO. Made complicated international

and domestic travel arrangements for personal and

foundation trips all over the world for CEO and family.

. Travel 35%

2001-2005 Ford Motor Company, Dearborn, MI

Executive Special Liaison

. Executive Special Liaison to senior level executives within

Ford Motor Company. Responsible for resolving highly

sensitive escalated vehicle and legal issues, including

equipment failure, personal injury, lemon law, and vehicle

buy backs, that could be potentially disadvantageous to the

company and to minimizing the potential for litigation

. Contacted source of claim, customer, or customer's legal

counsel in a professional and timely manner to notify them

of initiation of investigation.

. Lead investigator on assigned cases responsible for putting

together a team of field service engineers, technical

personnel, dealer personnel, and other relevant individuals

needed in order to do a thorough investigation. Ordered

tests, created computerized reenactments if necessary,

searched archived files for president, and ordered analysis

of parts to determine cause and effect.

. Analyzed all relevant technical data, vehicle service and

warranty history, investigation reports, and other

pertinent information to determine validity of issues and

culpability on behalf of all parties and rendered a

decision on the case.

. Contacted source of claim, customer, or customer's legal

counsel to explain investigative actions that were taken to

determine cause and advised what if any, actions would be

taken by Ford Motor Company to negotiate resolution to the

mutual satisfaction of all parties involved.

. Respond back to executives expeditiously, in a manner

designed to protect the interests of Ford Motor Company of

potential difficulties in terms of products, dealer issues,

publicity or potential legal issues that could be harmful

to the company and therefore minimizing the potential for

litigation.

. Kept records of customer interactions and transactions,

recording details of inquiries, complaints, and comments,

as well as actions taken. Required to monitor, review, and

analyze trend data on a regular basis to apprise management

of any potential future issues.

. Assigned claims to review special and good will adjustments

given to dealers on behalf of customers, and returns of

parts claimed to be defective. After obtaining and

examining all relevant technical data, reports, and

information I reviewed validity of issues and/or liability

on behalf of the company and approved or rejected claims.

. Performed other related duties and projects as required.

. Participated in training to remain knowledgeable about Ford

Motor company products, procedures, and customer

satisfaction philosophies.

. Project manager on a six month project to develop and

implement an employee recognition program for the Consumer

Affairs Department. Team worked to come up with concept,

criteria for recognition, how the employee of the month

would be chosen and featured. Team coordinated

construction of the board, obtaining current and childhood

employee pictures and facts about the employees life, The

Consumer Affairs Employee of the Month Program was launched

in June of 2002 and featured the employee's pictures,

position within the company, and years of service. The

employee was also asked a set of five random questions from

a group of pre-selected questions that were specifically

designed to give insight in to that person's likes and

dislikes and fun facts about their life.

. Travel 25%

1988-2000 Courville Trucking, Glendora, CA

Partner and Co-Owner Operator

. Owner/Partner in construction trucking business that

provided sand, gravel, asphalt, and other various

aggregates for building and construction sites.

. Responsible for sales, business development, and operations

of the company. Visited potential customers to make sales

presentations and deliver proposals. Created marketing

programs and special sales to roll out to customer base via

cold calls, emails, and participation at trade shows.

Coordinated trade show event space, displays, props, and by

working with sponsoring professional trade associations.

. Dispatched, routed, and tracked over one hundred

subcontractors to various rock plants and construction

sites. Oversaw staff to ensure that the work is

accomplished in a manner consistent with organizational

requirements.

. Negotiated and authorized contracts with equipment and

materials suppliers and monitored contract fulfillment.

. Managed upkeep, maintenance, and repairs to equipment and

vehicles.

. Recommended and authorized capital expenditures for

acquisition of new equipment and property in order to

increase efficiency and services.

. Directed investigations to verify and resolve customer and

shipping complaints.

. Analyzed expenditures and other financial information in

order to develop plans, policies, and budgets for

increasing profits. Monitored spending to ensure that

expenses are consistent with approved budgets.

Education

2012-2018 Irvine Valley College Irvine, CA

Pursuing a degree in Business and Marketing

Volunteer Work

2001-2004 American Cancer Fund Detroit, MI

Donation Coordinator / Fundraising

. Worked with team to raise funds on behalf of the American

Cancer Fund to provide assistance to people with terminal

cancer.

. Participated in fund raising events via telephone drives

and community fundraising events.

. Directed selection and training of volunteer workers to

participate in fundraisers and recruiting additional

volunteers.

. Informed volunteers of responsibilities, policies,

procedures and standards of working with the American

Cancer Fund.

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