Carole L. Searles

Evanston, Illinois *****

abqwkf@r.postjobfree.com

847-***-****

Customer Service/Collections Representative with over 15 years of

experience

Education

DeVry University, Chicago, Illinois

Computer Science and Business Accounting

Technical skills and knowledge

Proficient in Microsoft Word, Excel, and Outlook

Qualifications

Specialty Pharmacy Reimbursement - Collections Representative

. Processed over 1,500 calls during month

. Consistently exceeded deadlines

. Consistently exceeded revenue goals and expectations

. Consistently performed with creative and innovative approaches

. Extremely positive feedback from customers and colleagues

. Rewards: Recognized for excellent service

Accounts Receivable Coordinator

. Consistently exceeded deadline and goals

. Project Team Leader

. Trained and mentored project team

Credit/Collection Specialist

. Negotiated repayment terms, repossession and skip-tracing to reduce

loss of revenue

. Consistently decreased delinquency on assigned portfolio by minimum of

50%

. Received top recognition awards on a monthly basis

. Trained new and temporary employees

Work Experience

AON Hewitt Navigators, Lincolnshire, Illinois

Customer Service Associate

September 2012 - January 2013

Best Taxi Service, Evanston, Illinois

Driver

November 2010 - Present

CVS/Caremark, Northbrook, Illinois

Specialty Pharmacy Reimbursement - Collections Representative

March 2008-November 2010

Van Ru Credit Corporation, Des Plaines, Illinois

Accounts Receivable Coordinator

September 2003-March 2008

Collector

April 2001-September 2003

General Electric Credit Corporation, Mount Prospect, Illinois

Credit/Collection Specialist

August 1997-April 2001

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