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Customer Service Quality Assurance

Location:
Lawrenceville, GA
Salary:
13.00
Posted:
March 26, 2013

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Resume:

Carlos Ha rgrove

*** ******* **. **

Atlanta, GA 30328

Cell: 678-***-****

H ome: 678-***-****

SYNOPSIS:

. Control and extinguish municipal fires, protect life and property and conduct

rescue

efforts f unctional experience, gained extensive skills in working effectively in

emergency situations, competent for the following three major firefighting

m issions:

. F ire Suppression – Perform a variety of firefighting activities to control and

eliminate

t he fire.

. H uman Rescue – Perform technical work to rescue t rapped people, which involves

physical activity and operating various rescue equipment.

. P rovide pre-hospital fi rst aid and medical t reatment.

. B iomedical Engineer with more than 10 years’ experience installing, inspecting,

calibrating,

modifying, testing, and repair of medical equipment and instruments used in

d iagnosing and

t reating diseases with an emphasis on Anesthesia Machines.

ACCOMPL ISH M ENTS

. Received the Bio-Medical award two consecutive years from Anesthesia

Department for being

t he most outstanding and helpful person in surgery. Also received numerous

letters of

recommendation, and appreciation from management authorities.

P ROFESSIONAL H ISTORY

City of Atlanta- Fi refighter 03/2012-

present

. Responded to medical emergencies; performed primary and secondary physical

assessment of ill

or injured –Rescue victims from burning buildings and accident sites.

. Operated a variety of fi re suppression tools and used rescue/protective equipment.

. Learn all local streets, roads and buildings around and nearby fire stations in order

to quickly

respond to emergency calls with the utmost speed and efficiency.

. A ttended ongoing t raining in fi refighting techniques, demonstrations and fire

d rills.

. E ducate citizens on measures of fi re prevention in their residents and business.

Davita Dialysis- BIO-M ED Tech. 04/2011-

12/2012

. Responsibilities includes maintaining and repairing all dialysis machines, water treatment and

ancillary medical equipment in the facilities to which the Technician is assigned.

. Perform monthly biomedical audit and document findings to ensure that dialysis employees

are following company policies and procedures

. Initiate follow-up and resolution of abnormal Peracetic Acid in air test results

. Upon request, assist the Facility Administrator in performing building-safety inspections to help

assure compliance with applicable federal, state, local laws and regulations

M assey Pests Control- Pest/Sale Tech.

03/2010-11/2010

. Responsibili ties includes t reating for pests and educating customer on the best way

to

perform pest’s prevention. Developed new leads and maintain all new accounts.

B ankers L ife & Casualty - Sales Agent / Customer Service

10/2008 - 05/2010

. Sold customize life, health, and annuities to match family’s portfolio needs.

. Performed home visits and over the phone annual reviews to address any changes if any,

addressed

concerns of the clients, and delivered checks when claims were made

. Rolled over 401k retirements best suitable for each individual client

Satellites Unlimited I nc.- Field Service

M anager 04/2007-09/2008

. Responsibili ties includes i nstall, repairs, maintain satelli te equipment, and

receivers for

D ish Network. With an ability to up sale and cross sale my clients. Train new

technician on safety, installation, and t roubleshooting satellite equipment.

C linical Engineering- P rovidence Hospital/ St.Vincent’s Hospital

04/1999-02/2007

. Responsibilities includes i nspect, install, maintain, repair, calibrate and design

C linical I nstrumentation. To acts as quality assurance representative, and provide

service Instruction to associates hospital-wide. Work closely with the

A nesthesiologists,

and Surgeon to ensure all equipment is up to date and working properly. Managed,

and

maintain Clinical Engineering inventory for the Surgery Department.

. Assisted in budget planning for scheduled replacement, prepared documents on

repair actions

according to schedule. Ensured proper care of spares, tools and tested equipment

and

ascertained i ts calibration. Managed delivery processes by vendors and followed

company

policies.

Certifications/ Skills

. H azardous Materials Technician

. F ire Fighter I I

. E mergency Medical Technician-Advanced (EMT-A)

. CPR certificate (American Heart)

. Georgia State Certified EMT

. Philips Medical

A tlanta, GA

Patient Monitors Maintenance & Repair

. D itec Inc.

Solon, OH

L ab Equipment Maintenance & Repair

. Datex Ohmeda

M adison, WI

A nesthesia Machines Maintenance & Repair

. Valley Lab

Mobile, AL

E lectrosurgical Units Maintenance & Repair

. L aser Training Institute

Key West, FL

L asers Maintenance & Repair

Education

. B ishop State Community College

Mobile, AL

M ajor: Electronics Technology

References Available Upon Request



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