JOHN J. COSTELLO III, CCM,CAM 230-***-**** PAGE TWO

JOHN J. COSTELLO 875 10th Avenue South

Naples, FL 34102

III,CCM,CAM 239-***-****

GENERAL MANAGER & abqw0u@r.postjobfree.com

C H I E F O P E R AT I N G O F F I C E R

Accomplished Certified Club Manager with 25+ years of demonstrated success strengthening all aspects

of hospitality operations. Known as an energetic leader skilled at increasing revenues, motivating high-

performance teams, and establishing rapport with all levels of personnel amd membership.

• Culinary Institute of America graduate with demonstrated success in food and beverage services,

building teams that deliver efficient, friendly service and high-quality cuisine.

• Established policies and procedures for opening and long-term success of Lakewood Ranch Golf and

Country Club; attracted more than 1,100 members and took revenues from zero to greater than $11

million.

AREAS OF EXPERTISE

Club Operations Membership Development Marketing Member Services

Culinary Arts Food & Beverage Services Special Events Training Team Building

Golf Operations Golf Course Maintenance Community Association Management Fitness

Fiscal Management Revenues Budgets Policies & Procedures Board Communications

Club Openings Maintenance Construction Facilities Improvements

EXPERIENCE

GENERAL MANAGER & CHIEF OPERATING OFFICER

2011-2012

Audubon Country Club, Naples, FL

Member-owned club with 400+ members; faclities include 18 holes of Audubon Sanctuary Certified golf,

tennis, fitness, pool and casual and fine dining.

Strengthen and stabilize team during period of transition in major departments. Reviewed and updated all

Human Resource functions and policies and proceedures. Upgraded and integrated all IT functions. and

Web-site. Solidfied and enhanced new position of Membership Director. Key participant in facility master

planning process.

GENERAL MANAGER & CHIEF OPERATING OFFICER 2009–2011

Palm Aire Country Club, Sarasota, FL

Member-owned club with 520 members; facilities include casual and fine dining options, fitness center,

pools, tennis, and 36 holes of championship golf.

Strengthen revenues as architect of cohesive programs designed to improve all aspects of operations,

including membership development, golf programs, fiscal performance, food and beverage services,

catering program, and human resources. Partner with Board to create and implement business strategies,

policies, and procedures.

• Repositioned club through enhanced communications, marketing, and creative membership plans that

revitalized facilities and member-focused culture.

• Protected revenues despite stagnant economy by executing membership retention and food and beverage

marketing strategies that improved quality of programs and increased member usage.

GENERAL MANAGER 2001–2009

Lakewood Ranch Golf & Country Club, Lakewood Ranch, FL

Premier club with 1,100+ members and revenues of $11 million. Offers 54 holes of Audubon Sanctuary

Certified golf; clubhouse, swimming, tennis and fitness facilities; and superb dining options.

Recruited as club’s first General Manager to establish best practices and build foundation for long-term

success of golf, tennis, pool, youth activities, clubhouse, and restaurant operations. Supervised department

heads to advance business goals. Collaborated to create sound fiscal management, food and beverage

JOHN J. COSTELLO III, CCM,CAM 230-***-**** PAGE TWO

operations, human resources, training, and facilities management practices. Prepared and implemented

annual operating and capital budgets.

• Commended for ensuring facilities exceeded expectations, for creating exceptional dining experiences,

and for fostering highest levels of member loyalty and retention.

• Collaborated and assisted on all stages of construction, including projects involving clubhouse, pool,

tennis, fitness center, projects completed on schedule and within budget.

• Expanded revenue opportunities by leading catering operations for separate but related non-golf, high-

end gated community.

DIRECTOR OF FOOD & BEVERAGE 1995–2001

Cherokee Town & Country Club, Atlanta, GA

Nation’s #1 Platinum Country Club; offers golf, tennis, swimming, and fitness facilities as well as a

magnificent clubhouse.

Built premier food and beverage services, aligning $4.5 million budget with overall club goals. Developed

and maintained quality standards for use in four restaurants, two bars, and large catering operations.

• Improved productivity and quality of services while reducing labor costs by deploying cross-training

program that allowed staff members to more quickly respond to member requests.

EARLY CAREER HIGHLIGHTS

Extensive additional experience in club management and guest services with hospitality industry leaders,

directing food and beverage budgets of up to $8 million.

• Honored with “General Managers Pinnacle Award” for increasing revenues by 21% and reducing costs

by 3.9% for Hamilton Park Executive Conference Center.

• Attained Four-Star rating for the Westin La Paloma Resort and Country Club in just 18 months, directing

teams to quickly reach highest possible standards of excellence.

• Improved food and beverage revenues by 35% for the Williamsburg Lodge and Conference Center by

increasing volume of business, cutting costs, and improving productivity.

EDUCATION & CERTIFICATION

Associate in Occupational Studies: Culinary Arts

Culinary Institute of America

Certified Club Manager

Club Managers Association of America

MEMBERSHIPS

Club Managers Association of America, National and Florida Chapters

Contact this candidate