Frank A. Recinos

**B Mohegan Ave Port Washington N.Y 11050 Home 516-***-**** Cell (516)

***-****

abqvqt@r.postjobfree.com

SUMMARY

Hard-working and responsible individual who seeks a position as Help Desk

Support with previous experience in Help Desk Support/Network Support

LEADERSHIP QUALITIES & SKILLS

< Bi-lingual Spanish/English

< Persistent and supportive; able to maintain objectivity

< Strong written and verbal communication skills

< Customer service oriented with ability to problem solve

< Disciplined work habits, team-worker and quick learner

< Ability to multitask

< Experienced with Windows XP, Vista, Win7

< Strong computer skills: Microsoft Word, Excel, Access and PowerPoint

< Ability to remove viruses, malware from computers

< Programmer skills such as HTML/CSS and Visual basic

HONORS

Peer Tutor of the Year, Spring 2008

EDUCATION

State University of New York at Delhi, Delhi, N.Y

Bachelor of Business Administration - Information Technology Management

December 2012

State University of New York at Delhi, Delhi, N.Y

Associate of Arts Degree - Liberal Arts and Sciences: General Studies

December 2009

RELEVANT EXPERIENCE

IT Help Desk Support /Network Administrator Assistant SUNY Delhi

University, Delhi N.Y.

May 2012 to December 2012

Provide hands-on network administration support, network maintenance and

operations support

Verified entered network data, correcting, deleting, or reentering data;

combining data; purging files to eliminate duplication of data. In excel

spreadsheets

Diagnose and correct network systems issues from switches and routers.

Helped Students with technical problems with computers, printers, and

scanners

Troubleshoot computers and projectors

Erased hard drives and installed software, as well as other hardware

devices

Traced cables with different devices, such as Link Runner, Cable Analyzer,

Digital toner,

Replaced Ethernet cable ends and jacks, Build/fix network racks

Telecommunications, Moving/Placing new cables in the terminal block box

from the PBX

EXPERIENCE

Secretary Assistance SUNY Delhi University, Delhi N.Y

October 2011 to April 2012

Welcomed and attended visitors

Answered phone calls and transferred calls to the right staff

Organized and maintained file records

Updated requirements for future students with (Oracle Database)

Updated data system in resident halls doors

Delivered documents from office to office/hall to hall

Peer Associate, SUNY Delhi University, Delhi N.Y

July 2008 to August 2009

Monitored students' actions within residence halls

Facilitated group activities

Helped new EOP students with their homework

Provided campus tours and information about university life

Spanish Tutor, SUNY Delhi University, Delhi N.Y

September 2007 to December 2008

Corrected homework

Created and checked practice quizzes

Assisted students with their Spanish competencies

Full Runner, Sands Point Golf Club Grill, Port Washington, N.Y

2008 (summer)

Cashier, SUNY Delhi Midnight Caf University, Delhi N.Y

September 2006 to December 2007

Cashier, Stop and Shop Port Washington N.Y

February 2005 to April 2006

Cashier, King Kullen Port Washington N.Y

November 2002 to March 2004

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