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Diane Reed
Canton, MI. 48187
abquts@r.postjobfree.com
CAREER OBJECTIVE: I am interested in a position where I can leverage my years of customer service experience and Pharmacy training in a challenging environment.
HIGHLIGHTS OF PROFESSIONAL EXPERIENCE:
Completed Pharmacy Technician Course
25 Years experience in customer service
Strong practical and organizational skills
Management skills
WORK EXPERIENCE:
Heritage Pharmacy Services/Haggerty Drugs
July 2009 to present
Responsible for daily operations of long term care clients for the pharmacy. Managed all aspects from order entry, filling and labeling medications and preparing for shipment to facility. Maintained medical records MARS, TARS, and POS and delivered to facilities on schedule. Established relationships with key staff members in various facilities to assure customer needs being met.
Bed, Bath, & Beyond Canton, Mi Customer Service
October 2007 to February 2010 (part time)
Responsible for all aspects of customer service at check out; purchases, retrurns, special orders, Bridal gift registry. Also work as floor associate in various departments as scheduled, assisting customers, stocking products, maintaining product displays.
Nielsen Media, Oldsmar, Florida Membership Rep May 2006June 2008
Responsible for recruitment and maintenance of Nielsen TV Ratings Households.
Maintain territory above FCC levels at all times. Maintain confidentiality of all households and data per FCC regulations.
Thomson Gale, Farmington Hills, MI Account Manager, November 2002 - March 2006
Responsible for consultative selling of electronic database subscriptions to both the K12 market and community public libraries. Also responsible for managing subscription renewals.
Coordinated and attended local and regional trade shows and events. Handled marketing campaigns for territory.
Achievements
Met territory goals for 2003, 2004,2005
Increased product presence in market by 40%
Established and maintained strong business relationship with customers
Numerous Sales Courses including:
Xerox Professional Selling Course (Thomson Gale)
Dale Carnegie Courses (various)
Henry Ford Community College Business Administration
Schoolcraft Pharmacy Technician Course
Cooley High School
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