William Mendoza

**** ******** **.

Loveland, CO, 80537, United States

970-***-****

abqupl@r.postjobfree.com

Professional Experience

Press-One Customer CareFort Collins CoUnited States

Operations Manger December 2006 - April 2010

• Review project plans to plan and coordinate project activity.

• Manage backup, security and user help systems.

• Develop and interpret organizational goals, policies, and procedures.

• Consult with users, management, vendors, and technicians to assess computing needs

and system requirements.

• Stay abreast of advances in technology.

• Meet with department heads, managers, supervisors, vendors, and others, to solicit

cooperation and resolve problems.

• Provide users with technical support for computer problems.

• Recruit, hire, train and supervise staff, or participate in staffing decisions.

• Evaluate data processing proposals to assess project feasibility and requirements.

• Direct daily operations of department, analyzing workflow, establishing priorities,

developing standards and setting deadlines.

• Assign and review the work of systems analysts, programmers, and other computer-

related workers.

• Evaluate the organization's technology use and needs and recommend improvements,

such as hardware and software upgrades.

• Overseer of daily operations

Customer Service Team Lead January 2005 - January 2006

• Enforce rules and regulations of recreational facilities to maintain discipline and ensure

safety.

• Manage the daily operations of recreational facilities.

• Organize, lead, and promote interest in recreational activities such as arts, crafts, sports,

games, camping, and hobbies.

• Confer with management to discuss and resolve participant complaints.

• Supervise and coordinate the work activities of personnel, such as training staff members

and assigning work duties.

• Explain principles, techniques, and safety procedures to participants in recreational

activities, and demonstrate use of materials and equipment.

• Complete and maintain time and attendance forms and inventory lists.

• Coordinate customer service accounts within the company I worked for.

TelemarketerDecember 2004 - December 2005

• Deliver prepared sales talks, reading from scripts that describe products or services, in

order to persuade potential customers to purchase a product or service or to make a donation.

• Contact businesses or private individuals by telephone in order to solicit sales for goods

or services, or to request donations for charitable causes.

• Explain products or services and prices, and answer questions from customers.

• Obtain customer information such as name, address, and payment method, and enter

orders into computers.

• Record names, addresses, purchases, and reactions of prospects contacted.

• Adjust sales scripts to better target the needs and interests of specific individuals.

• Obtain names and telephone numbers of potential customers from sources such as

telephone directories, magazine reply cards, and lists purchased from other organizations.

• Answer telephone calls from potential customers who have been solicited through

advertisements.

• Telephone or write letters to respond to correspondence from customers or to follow up

initial sales contacts.

• Maintain records of contacts, accounts, and orders.

• Conduct client or market surveys in order to obtain information about potential customers.

• Schedule appointments for sales representatives to meet with prospective customers or

for customers to attend sales presentations.

Wal Mart Scottsbluff NE United States

overnight stockerMay 2000 - December 2002

• Receive and count stock items, and record data manually or using computer.

• Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage

yards.

• Verify inventory computations by comparing them to physical counts of stock, and

investigate discrepancies or adjust errors.

• Store items in an orderly and accessible manner in warehouses, tool rooms, supply

rooms, or other areas.

• Mark stock items using identification tags, stamps, electric marking tools, or other labeling

equipment.

• Clean and maintain supplies, tools, equipment, and storage areas in order to ensure

compliance with safety regulations.

• Determine proper storage methods, identification, and stock location based on turnover,

environmental factors, and physical capabilities of facilities.

• Examine and inspect stock items for wear or defects, reporting any damage to

supervisors.

• Provide assistance or direction to other stockroom, warehouse, or storage yard workers.

• Dispose of damaged or defective items, or return them to vendors.

• Drive trucks in order to pick up incoming stock or to deliver parts to designated locations.

• Prepare and maintain records and reports of inventories, price lists, shortages,

shipments, expenditures, and goods used or issued.

• Sell materials, equipment, and other items from stock in retail settings.

• Issue or distribute materials, products, parts, and supplies to customers or coworkers,

based on information from incoming requisitions.

• Confer with engineering and purchasing personnel and vendors regarding stock

procurement and availability.

• Compile, review, and maintain data from contracts, purchase orders, requisitions, and

other documents in order to assess supply needs.

• Purchase new or additional stock, or prepare documents that provide for such purchases.

• Advise retail customers or internal users on the appropriateness of parts, supplies, or

materials requested.

• Determine sequence and release of back orders according to stock availability.

• Prepare products, supplies, equipment, or other items for use by adjusting, repairing or

assembling them as necessary.

• Recommend disposal of excess, defective, or obsolete stock.

Panhandle Concrete Products Scottsbluff NE United States

Concrete Worker/Welder February 1998 - March 2000

• Set the forms that hold concrete to the desired pitch and depth, and align them.

• Check the forms that hold the concrete to see that they are properly constructed.

• Spread, level, and smooth concrete, using rake, shovel, hand or power trowel, hand or

power screed, and float.

• Monitor how the wind, heat, or cold affect the curing of the concrete throughout the entire

process.

• Direct the casting of the concrete and supervise laborers who use shovels or special tools

to spread it.

• Produce rough concrete surface, using broom.

• Mold expansion joints and edges, using edging tools, jointers, and straightedge.

• Clean chipped area, using wire brush, and feel and observe surface to determine if it is

rough or uneven.

• Signal truck driver to position truck to facilitate pouring concrete, and move chute to direct

concrete on forms.

• Apply hardening and sealing compounds to cure surface of concrete, and waterproof or

restore surface.

• Operate power vibrator to compact concrete.

• Chip, scrape, and grind high spots, ridges, and rough projections to finish concrete, using

pneumatic chisels, power grinders, or hand tools.

• Cut out damaged areas, drill holes for reinforcing rods, and position reinforcing rods to

repair concrete, using power saw and drill.

• Waterproof or restore concrete surfaces, using appropriate compounds.

• Wet concrete surface, and rub with stone to smooth surface and obtain specified finish.

• Wet surface to prepare for bonding, fill holes and cracks with grout or slurry, and smooth,

using trowel.

• Fabricate concrete beams, columns, and panels.

• Install anchor bolts, steel plates, door sills and other fixtures in freshly poured concrete or

pattern or stamp the surface to provide a decorative finish.

• Build wooden molds, and clamp molds around area to be repaired, using hand tools.

• Cut metal division strips, and press them into terrazzo base so that top edges form

desired design or pattern.

• Operate safety equipment and use safe work habits.

• Weld components in flat, vertical, or overhead positions.

• Ignite torches or start power supplies and strike arcs by touching electrodes to metals

being welded, completing electrical circuits.

• Clamp, hold, tack-weld, heat-bend, grind or bolt component parts to obtain required

configurations and positions for welding.

• Detect faulty operation of equipment or defective materials and notify supervisors.

• Inspect product load for accuracy and safely move it around the warehouse or facility to

ensure timely and complete delivery.

• Move controls to drive gasoline- or electric-powered trucks, cars, or tractors and transport

materials between loading, processing, and storage areas.

• Move levers or controls that operate lifting devices, such as forklifts, lift beams with

swivel-hooks, hoists, or elevating platforms, to load, unload, transport, or stack material.

• Position lifting devices under, over, or around loaded pallets, skids, or boxes and secure

material or products for transport to designated areas.

• Manually or mechanically load or unload materials from pallets, skids, platforms, cars,

lifting devices, or other transport vehicles.

• Perform routine maintenance on vehicles or auxiliary equipment, such as cleaning,

lubricating, recharging batteries, fueling, or replacing liquefied-gas tank.

• Weigh materials or products and record weight or other production data on tags or labels.

• Hook tow trucks to trailer hitches and fasten attachments, such as graders, plows, rollers,

or winch cables to tractors, using hitchpins.

Education

WNCCSCOTTSBLUFF NE United States

2002

• I went back to finish school and receive my GED.

Additional Skills

• I am fluent in Spanish.

References

Joseph Blanco

Rocky Mountain Property mngt, Loveland, CO

970-***-****

abqupl@r.postjobfree.com

Beto De La Cruz

Snaptron, Windsor CO 10 years

970-***-****

Contact this candidate