Fred Collins

**** * ***** **

Compton, CA *****

619-***-****

Email abqu5u@r.postjobfree.com

OBJECTIVE

To obtain a position: in order to utilize my experience and education.

EDUCATION

Master of Business Administration, Expected Graduation 2014

University of Phoenix, San Diego, California

Bachelor of Science in Operations Management, July 2004

Remington College, San Diego, California

Related Courses:

Introduction to Operations Management, Regulatory Environment of Business Law, Human Resource

Management, Proficient in Quantitative Business Analysis, Statistic, Graphs and charts, Managerial

Accounting Analyzing work related cost and start up cost, Principles of Marketing, Target Marketing, and

Marketing.

Associate of Science Degree in Internet Information Systems, January 2003

Education America University, San Diego, California

PROFESSIONAL SUMMARY

Midland Credit four years as an account manager /customer service; Exceeded the rolling avg. for the four

Years Reviews billing statements with customers and computes costs associated with the statement in order

to resolve discrepancies and to answer questions. I have adjusts customer billing statements on the

computerized billing system. when a service-related problem has occurred or payment arrangements have

been coordinated on delinquent accounts.

Proven ability to analyze business processes and provide effective solutions. Two years of progressive

supervisory and customer service experience. Over two years of Information Technology sales. Exceeded

daily quotas and held salesman of the month title.

EXPERIENCE

Exodus Business Solution/Man Power AUG 2012 to Oct 2012

• B2B Sales

Patenaude & Felix APC Law Firm May 2011 to May

2012

• Legal Account Rep

• Payment arrangement with stipulations

• Negotiation of settlements

• Skip tracing

• Make 150 outbound call a day

Midland Credit Management

• Collection

• Skip tracing

• Make 600-800 outbound call a day

• Provide education on credit awareness

San Diego, California

Account Manager

February 2005 to 2008

The Sutherland Group, Onsite at Gateway

May 2002 to 2005

San Diego, California

Help Desk Technician

• Tier level one 1 technical support

• Provide inbound and outbound technical support phone to Gateway customers in a timely and

professional manner.

• Advise customers on installation, configuration, and analysis issues of the existing hardware and

software

• Troubleshoot and replace and order parts

• Maintain a call ratio and $22.OO RPC, 20:30 (93%) of daily quota.

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