Customer Service Sales

WAYNE SAXER

** ********* **., *********, ** ***** • 352-***-**** • ******@********.**.***

P ROFILE

I possess solid and proven background knowledge in business and medical marketing covering all

aspect from hands on sales experience through executive management. I am classroom trained and

experienced in Real estate, Insurance sales, and Claims handling. Colleagues refer to me as a top

producer who consistently works accurately and efficiently under extreme pressure.

EXPERIENCE

Killingsworth Agency Inc., Brooksville, Florida

January 2002– Current

General Insurance & Real Estate

Reestablished Real Estate Division for entire company i.e. hired agents, negotiated commission pay structure,

Trained in contracts & negotiation tactics, approved advertising budgets, updated agents on new procedures

for state and national real estate association, and oversaw daily activities of entire real estate team

Maintained personal sales earning to exceed 2 million dollars annually

Managed and maintain reantal inventory

Market and maintain Medicare Advantage client base

Explain features and benefits of variety of plans

Customize insurances often covering a variety of risks

Calculate premium and establish payment options

Create all advertising and collateral materials

Developed a partnership with Kauffman Construction and oversaw construction and sales of new homes from

start to finish.

Negotiated contracts and provided customer service beyond construction and sale of home.

Communicated with banks and mortgage companies on behalf of buyers

Provide any and all services as needed

Diagnostic Imaging, Homosassa Florida

June 2010 – May 2012

Director of Physicians Business Development

Increased Physician referrals by 30%

Developed a marketing campaign introducing weight loss to medical community. Created all collateral,

advertising, and educational materials.

Presented Diagnostic imaging practice via cold calls, educational seminars, staff luncheons, and small

group meetings.

Called on oncologist, hematologist, general surgeons, pulmonologists, gastroenterologist, family practice

and internists in hospitals and private practices.

Acted as a liaison between reading radiologist, referring physicians, and practice to ensure timely

reports, correct patient information, and excellent service.

Created community awareness of technology through radio and newspaper advertisement, television,

health expos, open houses, and educational forums.

Produced and Host of medical awareness program entitled Medically Speaking

Tracked sales and analyzed performance trends.

Legacy Claim Services, McKinney, TX

September 2008 – 2009

Independent Adjuster

• Handle 1st party Property Causality CAT claims of low to moderate severity and complexity as assigned.

• Investigate and evaluate all relevant facts to determine coverage, damages and liability of first -party

property claims under a variety of policies.

• Review and analyze policy conditions, provisions, exclusions and endorsements pertinent to a variety of

property losses.

• Obtain and analyze leases, contracts, by-laws and other relevant documents which may have an impact

on the adjustment of losses.

• Establish timely and accurate claim and expense reserves.

• Determine settlement amounts based on independent judgment, estimation of actual cash value and

replacement value, contractor estimate validation, appraisals, application of applicable limits and

deductibles.

• Negotiate and convey claim settlements within authority limits to insured’s .

• Write denial letters, Reservation of Rights and other complex correspondence to insured's.

Control damages through proper usage of cost containment tools.

Meet all quality standards and expectations per Best Practices.

Maintain an effective diary system and document claim file activities in accordance with established

procedures.

Manage file inventory to ensure timely resolution of cases.

Handle files in compliance with state regulations, where applicable.

Provide excellent customer service to meet the needs of the insured, agent and all other internal and

external customers.

Determine cases that may have fraud potential and to refer claims to Special Investigat ions Unit.

Identify potential for subrogation and refer appropriate claims to the Subrogation Unit .

Communicated with banks and mortgage companies on behalf of buyers

Provide any and all services as needed

Wayne Frier Home Sales Inc., Homosassa, Florida

October 1998– December 2002

General Manager

Trained and Developed new sales force while exceeding all established sales goals

Responsible for all handling of money from customers to subcontractors and banks

Handled all customer service issues related to installation

Managed the assessment of property claims and communication of damages to responsible factories

Responsible for all communication with County and State permitting departments to ensure smooth and

timely completion of all home set-ups

Scheduled and oversaw all aspects of home set-up through sub-contractors

Created and implemented advertising strategies that restored the quality and profitability of entire division

Closed and negotiated sales on a daily basis for sales team

Cut overhead cost of over 50% and maintained the same level of superior customer service and employee

satisfaction

Communicated with banks and mortgage companies daily to ensure efficient and complete loan processing

which caused a constant rise in profit

Developed a strong base of sales due to lead referral from an honest name

New York Carpet/

Shaw Industries Tampa, Florida

February 1994 – October 1998

District Installation/Store Manager

Sales Manager

Hiring, Firing and maintaining personnel

Handled all customer service issues related to installations

Coordinated expansion of business into new territory to generate additional revenue

Developed and maintained expense and revenue budgets

Recruited, and supervised 47 full and part-time employees

Addressed and solved customers issues and concerns for entire region while maintaining a high level of

customer service within my own two stores

Responsible for the ordering and tracking of all floor covering for 9 stores

Responded to and assessed factory product claims and installation errors and communicated findings

COMMITTEES & MEMBERSHIPS

Sugar mill woods Rotary – Charter Member

Senior foundation - Board Member

Citrus County Helping Hands - Board Member

Nature Coast Football League - Board Member

Student Advisory Education - Committee member

CERTIFICATES & EDUCATION

215 Life/ Health License State of Florida

2012 AHIP Certified

Real Estate License State of Florida

220 General Lines (Prop& Causality)

520 License - All lines adjuster - State of Florida

Xactimate Certified

St Pete Technical 2 Year Degree

PERSONAL REFERENCES

P ROFESSOINAL REFEREN CES

Dr. Joshua Summers 352-***-**** Bruce Kauffman 352-***-****

Dr. Mark Fallows 352-***-**** Diane Waldron 352-***-****

Tyler Bruce 352-***-**** Margret Hunt 352-***-****

Dr. Timothy Peterson 352-***-****

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