Sandra Shields

Email: abqth8@r.postjobfree.com

Address: ***** * ******* *****

City: Guthrie

State: OK

Zip: 73044

Country: USA

Phone: 405-***-****

Skill Level: Experienced

Salary Range: $25,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Sandra G. Shields

11051 S. Arcadia Drive, Guthrie, OK 73044

405-***-****

Profile

Excellent communicator, strong in both verbal and written communications.

Diplomatic and experienced problem solver.

Self-directed and motivated, responsible, reliable team player.

Recipient of the Outstanding Salesperson of the Year Award at Cingular Wireless.

Twice recipient of the coveted Customer Service Award at Delta Airlines.

Editor of campus literary journal at Avila College.

Proficient in Microsoft Office.

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Experience

The Men's Wearhouse, Oklahoma City, OK, 2012-present

Wardrobe Consultant: Creating fashionable, affordable wardrobes for our customers: above all, creating a world class customer service experience by focusing on each customer individually, remembering them by name when they walk in, calling after alterations are completed to assure that customer is completely satisfied with clothing and customer service experience: coordinating with tailors to ensure proper fit and completion times; assisting with inventory and store recovery; ensuring a clean, beautiful environment.

Farmer's Insurance Group, Oklahoma City, OK, 2008-2011

Expeditor: Obtained documents to support automobile claims, by calling body shops to request documents; attached documents to customer files: assigned to special projects charged with facilitating smooth transition of acquired companies claims into our system: previously hired on as a HelpPoint Claims adjuster.

The Men`s Wearhouse, Oklahoma City, OK 2005-2008

Customer Service Assistant: Responsible for all tuxedo rentals and accuracy of wedding party files, assist managers and wardrobe consultants in retail sale of men`s clothing and tuxedo rental, demonstrating creativity, teamwork, customer service and computer skills.

Cingular Wireless, Overland Park, KS 2000-2001

Inside Sales Representative: Sold wireless phones and accessories: provided friendly and thoughtful service to customers with emphasis on making the impersonal, personal, and the technical, understandable, taking the time to instruct and encourage customers resulting in large, loyal customer base.

Barnes & Noble, Inc., Leawood, KS 1997-1999

Music store supervisor: Managed operations and employees ensuring excellent customer service: hired and trained employees: managed inventory: increased sales 20% from previous year.

Delta Airlines, Inc., Atlanta, GA 1977-1994

Flight Attendant: Anticipated and satisfied customer needs and in-flight conformance to FAA regulations: administered first aid when necessary and handled in-flight emergencies.

Flight Attendant Supervisor: Supervised 120 flight attendants, acting as counselor, guide, instructor: assured that company policies were followed as well as FAA regulations.

Reservations Agent: Sold and booked flights in a call center environment, explaining flight costs, times, connections: requiring excellent customer service skills and attention to detail.

Education

Was graduated Cum Laude with a BA degree in English from Avila College, Kansas City, MO, 1997. Member Sigma Tau Delta, the International English Honor Society.

Currently working on a MS at UCO, Edmond, OK

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