Post Job Free

Resume

Sign in

Customer Service Management

Location:
New York, NY
Posted:
March 05, 2013

Contact this candidate

Resume:

John Bradley

Email: abqtck@r.postjobfree.com

Address: **** **** *****

City: Brooklyn

State: NY

Zip: 11233

Country: USA

Phone: 646-***-****

Skill Level: Management

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

JOHN L. BRADLEY

1713 Park Place * Brooklyn, New York 11233

646-***-**** * abqtck@r.postjobfree.com

MANAGER: GROUND TRANSPORTATION, RECORDS MANAGEMENT

Highly adaptable and deeply knowledgeable leader with a quantifiably successful background in transportation and records management for a major international corporation. Well-equipped manager versed in operations management, strategic planning, logistics, and staff management.

* Innovator devising and executing viable programs resulting in higher efficiency and lower overhead while deftly leading major projects.

* Keen collaborator capably interacting with multi-level internal personnel and external community and governmental leaders to achieve overall corporate goals.

Operations Management * Program Development * Cost Control * Staff Management * Customer Service

Strategic Partnerships * Records Retention * Report Generation * Efficiency Improvements

Problem Resolution * Training & Development * Policy & Procedure Development

Governmental Relations, Compliance * Disaster Recovery * Logistics * Strategic Planning

PROFESSIONAL EXPERIENCE

MERRILL LYNCH, New York, New York * 1993-Present

One of the world's leading financial management and advisory companies, providing financial advice and investment banking services.

Senior Specialist Supervisor, Ground Transportation Operations (2005-Present)

Supervise daily ground transportation services, including the development of an employee shuttle service program characterized by high-level customer service and on-time performance. Comply with tax mandates. Escalate operational efficiency while streamlining costs. Coordinate 300-500 daily trips as the administrator of the Black Car Service established to ensure the safe, timely transport of the company CEO as well as corporate bankers and associates. Resolve wide-ranging vehicle problems, including maintenance and cleanliness in close collaboration with car company managers to various business meetings and functions.

Select Key Accomplishments:

* Identified and remedied vital issues and challenges as a highly responsive liaison to local and state agencies.

* Participated on neighborhood security, transportation, and community groups to actively protect the company's best interests.

Support Specialist/Supervisor, Ground Transportation Operations (2002-2005)

Fueled the launch of a new ground transportation office established to support headquarters operations, championing safe and efficient service delivery. Authored training manuals to familiarize staff with policies and procedures and drive high-caliber customer service.

* Strengthened operational and fiscal controls by phasing in a line voucher system.

John Bradley * Page 2 * abqtck@r.postjobfree.com

Junior Administrator, Records Management/Business Continuity Support (1999-2002)

Orchestrated emergency transportation and recovery functions for the company's international headquarters as a member of the Emergency Business Continuity/Disaster Recovery team. Established vital records retention and archiving procedures as a key contributor to a large-scale real estate project for the Office of the General Counsel.

Select Key Accomplishments:

* Directed major bus operations and business recovery functions after the restoration and reopening of the World Financial Center, mobilizing the personnel and resources needed to restart business operations.

* Established vital records retention and archiving procedures as a key contributor to a large-scale real estate project for the Office of the General Counsel.

* Engineered the conversion, categorization, and transfer of 20K+ debt master file agreements to a new site.

* Set up satellite archive facilities to store vitally confidential documents on-site at corporate headquarters.

* Cemented compliance with records management service standards for Compliance, Investment Banking, and legal entities as the General Counsel Records Liaison.

* Honored by the Executive Management Team for exceptional performance during disaster recovery missions and large-scale transit outages

Note: Additional roles at Merrill Lynch include Records Management Operations Support Clerk. Also served in the U.S. Marine Corps Traffic Management Division. Details upon request.

EDUCATION

Certificate in Business Management

American Business Institute, New York, New York

AWARDS

United States Marine Corp Meritorious Mass Awards

Merrill Lynch Service Excellence Award



Contact this candidate