CHRISTINE LARDIZABAL

**** ***** ****** ****** 858-***-****

San Diego CA 92111 abqt4n@r.postjobfree.com

STRATEGIC TRAVEL MANAGEMENT

Travel Procurement Professional with extensive experience in corporate travel office operations

and event management. Strong leader recognized for successful vendor negotiations, evaluation

of cost savings opportunities and continuous improvement. Expertise includes:

• • •

Project Management Contract Negotiation Metrics Reporting

• • •

Lean Process Evaluation Vendor Management Event Planning

PROFESSIONAL EXPERIENCE

AMN HEALTHCARE, SAN DIEGO, CA 2010-PRESENT

Manager, Corporate Travel

Manage all aspects of corporate travel including air, car, hotel, train, program perks, points and

relationships. Act as internal liaison to all external travel suppliers and partners with an eye on

reducing overall travel related costs through performance management and contract negotiations.

• Responsible for delivery of Corporate Travel Services to those that travel on behalf of

AMN Healthcare and internal users for the online travel booking tool.

• Partner with internal customers, identify partners/suppliers, lead any supplier selection

processes from negotiations through the contract process.

• Develop and prepare performance metric and benchmarking reports.

• Identify technology enhancements that will meet the needs of internal and external

customers.

• Work closely with key stakeholders through the implementation process with Travel

Management Company and identify best practices for each division.

AMYLIN PHARMACEUTICALS, SAN DIEGO, CA 2002– 2010

Manager, Travel Services 2007 – 2010

Manage activities related to procurement and management of travel services including sourcing,

supplier and program management of Travel Management Company partner and other vendors.

• Manage selection process and company-wide rollout of online booking tool (including

training, updates and increasing adoption levels).

• Frequent travel policy review/updates in collaboration with the Finance department,

including update to approved international class of service with presentation to senior

management.

• Monitor published and computer sources to analyze and evaluate commercial rates, lowest

logical airfares, times and routings. Track and audit travel activities, expenses and payments.

Review (and prepare, as needed) standard and ad hoc management reports. Benchmark

performance against similar size travel functions. Manage supplier performance using

metrics.

• Serve as general resource for travelers. Research problems and resolve issues to ensure

customer satisfaction. Stay abreast of all current industry topics/news such as airline fees,

TSA requirements, regulations and mergers.

• Evaluate, negotiate, select and procure vendor services. Monitor vendor performance to

ensure quality service. Manage hotel program and secure negotiated rates on company’s

behalf.

• Supervise and train travel office staff members

Travel Services Supervisor 2005 – 2007

Supervise activities related to procurement of travel services including sourcing, supplier and

program management of Travel Management Company partner and other vendors.

• Monitor processing of domestic and international travel requests, as well as meeting planning

requests. Monitor use of computerized reservation and ticketing systems utilized to book

transportation and other reservations. Perform ticketing duties, on a back-up basis, as

required by workload.

CHRISTNE LARDIZABAL 858-***-**** PAGE TWO

• Monitor published and computer sources to analyze and evaluate commercial rates, lowest

logical airfares, times and routings. Track and audit travel activities, expenses and payments.

Review (and prepare, as needed) standard and ad hoc management reports. Benchmark

performance against similar size travel functions. Manage supplier performance using

metrics.

• Serve as general resource for travelers. Research problems and resolve issues to ensure

customer satisfaction. Stay abreast of all current industry topics/news such as airline fees,

TSA requirements, regulations and mergers.

• Evaluate, negotiate, select and procure vendor services. Monitor vendor performance to

ensure quality service. Manage hotel program and secure negotiated rates on company’s

behalf.

• Supervise and train travel office staff members

Travel Coordinator 2002 – 2005

Receive domestic and international travel requests. Confer with travelers to determine

destination, mode of transportation, travel dates, necessary accommodations and budget

requirements. Prepare tentative plans and suitable alternatives for approval by traveler and

management.

• Use computerized reservation and ticketing systems to book transportation and other

reservations.

• Process electronic tickets, car/hotel reservations and other travel services requested.

• Utilize quality control system to ensure reservation accuracy.

AMERICAN EXPRESS ONE, SAN DIEGO, CA 2001 – 2002

Onsite Travel Consultant

Corporate Consultant maintaining onsite office for Healthcare Corporation. Approximate annual

volume in this office is $2 million. Responsible for handling all aspects of travel including, but

not limited to-air, hotel and ground transportation arrangements, group travel, profile updates,

problem solving with vendors and accounting paperwork.

• Work closely with CEO’s assistant to coordinate all details of his travel, along with several

other VIPs from this account.

• Responsible for analyzing and selecting hotels for meeting ranging in size from 10-200

attendees.

WORLD TRAVEL PARTNERS, SAN DIEGO, CA 2000-2001

Lead Agent

Corporate Consultant responsible for assisting Supervisor with team of 15 agents.

Responsibilities included phone monitoring, distributing calls during peak times, running reports

and training new staff. Also responsible for handling VIP travel arrangements.

• High call volume, detail-orientated duties and intricate follow-up work required daily.

CHRISTNE LARDIZABAL 858-***-**** PAGE THREE

• Approximately 40% international travel.

PRIOR EXPERIENCE

Prior to 2000 held senior positions (both on-site and in reservation center) with Navigant

International, San Diego, CA from 1994-2000.

EDUCATION

Certified Travel Industry Executive – The Travel Institute

Certified Meeting Professional – Convention Industry Council

TRAINING

7 Habits of Highly Effective Managers

Lean Continuous Improvement Process

Facilitative Leadership Workshop

Effective Negotiation Workshop

Contracts: Reading, Writing and Negotiating

Presentation Coaching & Training Workshop

Management Development at Amylin

Sexual Harassment Training

PROFESSIONAL MEMBERSHIPS

San Diego Business Travel Association (Director of Public Relations 2003-2005)

The Travel Institute

Contact this candidate