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Customer Service Manager

Location:
Warrington, PA
Posted:
February 19, 2013

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Resume:

William Karslo

Email: abqstr@r.postjobfree.com

Address: **** ****** **

City: Warrington

State: PA

Zip: 18976

Country: USA

Phone: 215-***-****

Skill Level: Management

Salary Range: $80,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

`WILLIAM R. KARSLO

1464 Easton Road * Warrington, PA 18976

215-***-**** * abqstr@r.postjobfree.com

Electrical Estimator

A top-performing manager experienced in electrical project estimation and team management. Well-versed in Project Management and Electrical Machinery and Insulation Materials Development. Self-motivated, driven, and reliable team leader.

Business Development * Microsoft Office Suite * Client Relations * Process Improvement Training / Development * Performance * Start Ups / Turnarounds

Team Leadership / Motivation * Policies * Customer Service * Outstanding Interpersonal skills

HKH Dielectric, LLC, Warrington, PA * 2006 - Current

Owner and producer of Dri Lightning - the first patented testing product on the market for dielectric testing of bucket liners. Trademark awarded February 2009. Patent awarded February 2010.

* Present white paper for the 30th annual Electrical Insulation Conference (EIC), "Dry Testing of Non-conductive Liners" in 2011.

* Contracted Plastic Techniques Incorporated for outside sales and Von Corporation for training and use of method and apparatus.

* Sell product internationally and domestically.

* United States Patent No. US 7,667,469 B2 awarded February 23, 2010

Lowes * 2007 - Current

Electrical Department Manager - Manage 3 - 4 people.

* Acting Manager On Duty

* Customer Service/Front End Manager: manage cash office and security issues.

* Oversee all lines of business, contractor service, store-wide special orders, stock replenishment, and inventory.

* Awarded Lowes award of recognition for Team Player and Service several times.

Atlantic Crane Inspection Services Inc, Philadelphia, PA * 2005 - 2/2007

Certified Independent inspector -

* Inspected bucket and boom trucks, loaders, and construction lattice cranes, including Amtrak.

WRKS Electric, Inc., Horsham, PA * 2001 - 2005

Owner and Inventor - Patent pending for an in-ground pool control panel, EZ WRKS. Design patent pending for an electric dimming "tiki" torch.

* Clients include residential, commercial, and industrial clients: LeRoy's Flowers, Lennox Industries, Philadelphia Inquirer troubleshooting conveyers and security systems, Philadelphia Art Museum, Sprint communication towers 400A 3Ph service and Tastykake troubleshoot conveyors, ovens, mixer motor controls.

* Managed staff and sales representative.

* Performed research and development of patent items, work with engineers and attorneys, as well as industry contacts.

D W Electric Inc., Levittown, PA * 2000 - 2002

Purchasing Agent - Purchased, expedited, and recorded all supplies needed by Field Managers for various levels of volume production.

* Coordinated supplies needed.

* Managed delivery time.

William R. Karslo

* Page 2 *

abqstr@r.postjobfree.com

* Performed research and ordering for cost beneficial electrical supplies, CBM scheduling, equipment and sub-contracting equipment installations, crane rentals, and power generators.

* Managed estimation, pre-bid, and weekly site meetings.

* Work closely with engineers and general contractors to avoid structural discrepancies.

MMI Electrical Contractors, Inc, Philadelphia, PA * 1999 - 2000

Estimator, Outside Sales, and Job Foreman - Estimated various projects, solicited new business, and managed jobs consisting of different size crews.

* Managed successful Alpha Telecommunication Relay Stations and Circuit City HVAC upgrades in PA and NJ.

EDUCATION & PROFESSIONAL DEVELOPMENT

DC Testing of Electrical Machinery and Insulation Materials * 2011

Lowes Corp. Management Training *

Von Corporation Dielectric Testing training *

Amtrak certification *

Estimating Seminar * 1987

Montgomery County Vocational Technical School, PA state approved Electrical Apprenticeship Program * 1979

ASSOCIATIONS and MEMBERSHIPS

Member IEEE, DEIS and NEMA



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