Reply to: abqs1o@r.postjobfree.com

Administrative Assistant (Bartlett/Memphis )

Jennifer L. Donahue

**** ***** ****** ****** 901-***-****

Bartlett Tennessee 38133 abqs1o@r.postjobfree.com

1

PROFESSIONAL EXPERIENCE

FedEx (contractor through Volt services) -- Collierville, Tennessee May 2012 -- Present

Senior Customer Support Representative

Provided third level enterprise support to assist users in complex problem solving activities for both

hosted and in-house audio, web and video conferencing resources.

Worked directly with Cisco MeetingPlace conferencing supporting 13 + million minutes of total

conferencing per month with over 42,000 scheduled conferences.

Scheduled interface support for web based portal, Microsoft Outlook add-in Reservation-less.

Wilder Systems -- Memphis, Tennessee November 2007 -- April 2012

Office Manager

Performed preliminary computer diagnosis and matched appropriate technician to the task

Coordinated routing of services calls, balancing efficiency and customer service.

Responsible for administering monthly payroll.

Contacted and collected past due accounts in a manner that preserved the client relationship.

Total Claims Management -- Memphis, TN August 2005 -- October 2007

Claims Administrator

Performed daily office operations such as opening and closing

Answered phone, mail processing

Performed accounts receivable

Exercised administrative judgment and assumed responsibility for decisions

Composed reports for upper management

Organized conference calls with carriers

Analyzed and processed claims by gathering information from clients

Negotiated settlement of claims up to designated authority level

Communicated claim status and resolved payment issues with clients

Assisted claim examiners with claims as necessary

Provided training to all clients who used the TCM claims system via the web

Maintained professional client relationships

Southwest Stainless, Inc. -- Memphis, TN November 2000 -- July 2005

Executive Administrative Assistant

Administrative support to manager of sales

Answered and screened phone calls

Organized and maintained files

Planned and scheduled travel arrangement, including airline tickets, hotel reservations and car

rentals

Performed various administrative activities

References: Available upon request

Location: Bartlett/Memphis

Contact this candidate