Confidential User

Email: abqrzk@r.postjobfree.com

Address: Address Withheld

City: Elk River

State: MN

Zip: 55330

Country: USA

Phone: 507-***-****

Skill Level: Management

Salary Range: $100,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Anthony S. Kalland abqrzk@r.postjobfree.com

9699 201th Ave N.W. 507-***-****

Elk River MN, 55330

OBJECTIVE: To obtain the Service Managers position. I would utilize my multilayer of management skills, excellent customer service, and have the chance to substantially benefit your organization.

EXPERIENCE:

Assistant Service Manager March 2012 to Present

Superior Brookdale Ford

* Master Service Manager Certified-Ford Motor Company

* Implemented expense minimization techniques

* Ensure customer and employee satisfaction

* Dispatch work, write and book repair orders as needed, including internal and warranty claims

* Implemented Service Advisor techniques for increased revenues

* Worked with technicians to minimize unapplied time

* Responsible for wholesaler relationships

Service Manager November 2009 to March 2012

Greg Anderson Auto, Princeton, MN

* Responsible for developing business through insurance adjusters, customers and public relations

* Direct body technicians and mechanical technicians in performing repairs, including meeting time schedules and productivity levels, cost cutting techniques while maintaining quality standards for customer satisfaction

* Responsible for customer accounts, record keeping associated with paying and receiving, employee payroll, recording and reconciling accounts for the different shop departments

Shop Foreman/Service Adviser May 2003 to November 2009

Mankato Ford / St. Peter Ford

* Responsible for business development, customer and employee satisfaction, maintaining productivity levels, and time management techniques.

* Directed service work to mechanical technicians, wrote warranty claims, responsible for marketing and advertising special pricing and sale offers

EDUCATION:

Student (Non-Traditional Student)

St. Cloud State University, St. Cloud, MN

Major: Business/ Operations Management

Minor: Finance

OTHER ACTIVITIES:

Volunteer Work:

Christ Our Light Catholic Parish- Human Relations Board

Ford Asset Program- Review Board

Automotive Management Professionals- Discussion Committee

MSHSL- Mr. Hockey Award Committee Member

I also enjoy playing a wide variety of sports, as well as working my hobby farm and restoring classic cars, trucks and motorcycles.

Contact this candidate