Michael Savolskis

Email: abqryz@r.postjobfree.com

Address: **** ******* ***

City: Signal Hill

State: CA

Zip: 90755

Country: USA

Phone: 562-***-****

Skill Level: Director

Salary Range: $125,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Michael W Savolskis

Home 562-***-**** 2210 Village Way

Cellular 562-***-**** Signal Hill, CA 90755

abqryz@r.postjobfree.com

Executive Summary

Highly experienced common sense operations executive with more than 20 years of successive growth and responsibility. Proven ability to successfully analyze an organization`s critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service. Demonstrated ability to create, lead, and mentor diverse teams of professionals. Lived and worked on multiple continents. I am a loyal, energetic, and ethical business professional.

Core Competencies

* Corporate Planning / Strategic Development

* Increased Workforce Diversity

* Recruiting / Hiring / Training / Development

* Implemented Performance Management System

* Multi-Site Operational Leadership

* Multi-Unit P&L Analysis / Expense Controls

* New Business Development

* Veteran, US Army

Career Highlights

* Developed and presented senior management recommendations concerning business policy, resource allocation, and strategic planning activities to improve bottom-line financial performance.

* Performed outstanding customer relationship management, ensuring educated clients, customized products and services and creative, turnkey solutions.

* Employed analytic techniques to assess productivity and identify opportunities to improve systems and processes.

* Trained operations managers to use statistical process controls for better understanding of production line performance.

Professional Background

Director of Customer Operations / National Account Manager 2008 to Present

The COPi Companies Los Angeles, CA

Recruited by Founder & CEO to assist with business development, strategic planning, and operations. As an Executive team member supported domestic and global expansion. Provide strategic and tactical support to ensure sustained improvements in productivity, customer satisfaction, and profitability. Lead management team in the institution of a high performance culture characterized by operational proficiency, customer focused decision making, elevated service standards, and accountability for results.

* Developed valuable business relationships with key clients/constituents which resulted in a contract renewal rate of 100%.

* Directed a staff of 75 management and administrative employees while making workforce diversity a priority. Voluntary turnover was reduced by 50%. Hiring of minority managers increased by 400%.

* Directed company operations emphasizing business development creating 4 new domestic accounts; 5 new international accounts; and revenue growth at 75% of existing domestic accounts.

* Developed and instituted standardized business procedures across divisions improving customer perception and service.

* Established internal controls, accounting procedures and policies to safeguard company assets which resulted in an annual expense savings of over $150k.

Financial Analysis Manager / Regional Financial Analyst 2001 to 2007

Merrill Corporation Los Angeles, CA

Supported multiple regional General Managers and sales executives with pre-sale, active account and renewal engineering. Primary company expert for all records related sales and/or operations opportunities. Promoted in 2005 to implement and manage national sales and operations analyst system for Merrill Legal Solutions. Recognized for controlling costs while improving the quality of service through cultivating employee performance, setting stringent goals, and developing specific programs and policies to attain those goals. Conducted financial and economic analyses of a potential project utilizing financial data to determine viability.

* Created numerous pricing models, forms and reports, documented new procedures, and trained staff. Increased qualified sales and operations field support staff by 300%.

* Developed labor and equipment configurations, created service standards and labor schedules resulting in increased efficiency and profitability.

* Analyzed operation reports for profit and loss information and determined more efficient resource utilization.

* Conducted management audits to assess effectiveness of controls, accuracy of financial records, and efficiency of operations.

City Analyst 2000 to 2001

Pitney Bowes Management Services Los Angeles, CA

City analyst providing support to multiple sales executives responsible for business development in Southern California. Accountable to General Manager for viability of sales revenue and account profitability. Advised area managers on P&L performance, operational efficiencies, and cost reduction opportunities.

* Consistently maintained high profit margins on all projects.

* Improved profit margins on low performing existing accounts by recommending cost reductions.

Project Director 1999 to 2000

AEGON Corporation Los Angeles, CA

Joined Marketing team to lead project to create an automated life/health insurance electronic enrollment system. Responsible to CMO for expense allocation, control, and reporting. Supervised internal company resources and external vendors. Accomplished contract reviews and negotiated pricing. Conducted field agent training.

* Successfully introduced automated system which resulted in efficiencies and productivity improvements in multiple departments.

Administrative Services Manager 1998 to 1999

Aames Financial Corporation Los Angeles, CA

Engaged by VP Operations to direct performance improvements in multiple administrative departments.

* Reduced department expenses by 20%.

* Managed significant disciplinary problems resulting in high involuntary turnover.

New Business Manager / Materials & Facilities Director 1991 to 1998

Transamerica Assurance Company Los Angeles

Progressed through positions of increasing responsibility to lead a multi-function department directly responsible for Group Insurance Operations. Additional management duties included Call Center Manager and Marketing Materials and Facilities Director.

* Accomplished the rapid and measureable improvement of service accuracy, timeliness, and customer expectations.

* Built and established effective cross team working relationships that promoted and encouraged cooperation and collaboration.

* Managed $2+ million marketing budget. Averaged 25% reduction in operating expenses over final 2 years of tenure.

Education

M.B.A., International Business 2002

University of La Verne La Verne, CA

B.A., Business Administration 1999

Webster University Saint Louis, MO

Certificate, Paralegal 1993

Barclay College Cypress, CA

Affiliations

* Records and Information Management, ARMA International, 2013

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