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Customer Service Management

Location:
Las Vegas, NV
Posted:
February 28, 2013

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Resume:

Reply to: abqrtb@r.postjobfree.com

I need a Job No work at home or other spam im gonna report you! (Tupelo)

Need a Job moved to MS

PROFESSIONAL PROFILE

I am an accomplished professional in the areas of business management, staffing, and financial reports. Experienced and excels in challenging, fast-paced, high-stress and deadline-oriented environments individually or as part of a team. Proficient in analyzing staffing needs, developing recruiting strategies, and a strong understanding of business operations & management.

SKILLS and AREAS of EXPERTISE

Verbal & Written Communications Systems Administration

Sales Management Customer Service

Hiring/Interviewing Management

Development of Policies/Procedures High Energy

Supervision of Staff Vendor Relationship

PROFESSIONAL EXPERIENCE

Vdara - Las Vegas, NV November 2011 -- November 2012

Housekeeping Supervisor

Supervised up to 16 housekeepers on up to 6 floors daily.

Responsible for evaluating performance, and providing feedback.

Responsible for creating and delivering pre-shift briefings.

Responsible for maintaining employee timekeeping and schedules.

Responsible for ensuring staffing needs were met daily.

Responsible for running and submitting daily business reports.

Responsible for guest relations.

Springs Caf by Wolfgang Puck - Las Vegas, NV June 2010 - October 2011

Supervisor

Successfully maintained a team of 5 in the areas of Customer Service and Cleaning.

Responsible for developing employee skills, customer service and operational understanding.

Responsible for conducting interviews, selecting and managing employees.

Responsible for employee timekeeping and scheduling.

Responsible for daily reports and supply orders.

Team Autohof Satrup -- Satrup Germany 2003 - 2008

Manager

Responsible for posting job opportunities, reviewing applications, interviewing potential candidates, and final selection of employees.

Responsible for day to day operations of the store and managing employees.

Responsible for creating schedules, and maintaining employee timekeeping.

Responsible for Daily, weekly, and monthly financial reports, store budgeting, and stock inventories.

Responsible for managing employees, and supply orders.

Geruestbau Schubert GBR -- Flensburg, Germany 1991 - 2003

Owner/Operator

Owned and operated scaffolding business. Created and responsible for all aspects of the business.

Responsible for all areas of hiring employees, including managers, staff, drivers, and laborers.

Responsible for all financials and reports.

EDUCATION and TRAINING

Christian Paulsen High School -- Flensburg, Germany

Staetische Handelslehranstalt -- Flensburg, Germany (College for Business and Management)

Certificate(s)

Pruefungszeugnis -- Industrie -- und Handelskammer.

AWARDS and RECOGNITION

Urkunde (Award for Excellence)

Location: Tupelo



Contact this candidate