Latesha Wilson

Email: abqrry@r.postjobfree.com

Address: **** **** *** *****

City: Minneapolis

State: MN

Zip: 55411

Country: USA

Phone: 763-***-****

Skill Level: Experienced

Salary Range: $37,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Latesha Wilson

Summary

* A Customer Service/Support professional with more than 15 years of work experience.

* Good experience in problem solving and negotiation skills.

* Served Premier financial services clients.

* Proficient in Microsoft Suite applications.

* Extensive experience with applications used for collection activities including Calyx, CRS, and Universal Data Point automated dialer system.

* Experience with various skip tracing tools including, Accurin and Lexis Nexis.

Education

Business and Marketing

Minneapolis Community Technical College, 2005

Work Experience

Frontline Assest, Roseville, MN

Debt Collector/Customer Support

May 2008-Present

* Coordinate directly with customers and collected unpaid balance on past due accounts for Resergent on Capital one, Bank of America, Washington Mutual and Chase.

* Provide support to the customers and clients.

Central Portfolio Control, Eden Prairie, MN

Debt Collector/Customer Support

Jan 2006-May 2008

* Utilized various collection techniques to collect pre and post charge off credit card debt.

* Managed significant in-bound and out-bound phone call volume.

* Negotiated payment amounts with debtors to maximize amount collected.

* Served premier financial services clients including Washington Mutual and Capital One.

* Provide support to the customers and clients.

Wells Fargo, Minneapolis, MN

Loan officer

Sep 2000-Jan 2006

* Meets mortgage loan operational standards by contributing mortgage loan information to strategic plans and reviews.

* Implementing production, productivity, quality, and customer-service standards.

* Resolving problems, identifying mortgage loan system improvements.

Tri Advantage, Bloomington, MN

Debt Collector

May 1996-Aug 2000

* Worked for a third party collection agency as an account specialist, specializing in charge off Credit card debt.

* Achieved daily collection goals through coordination and communication with other team members.

* Responsible for understanding and complying with Federal Debt Collection Practice Act. (FDCPA).

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