Michael Stein\’s Resume

abqrff@r.postjobfree.com 425-***-**** (cell) www.linkedin.com/in/steinmichaelSTRATEGIC ENTERPRISE OPERATIONS THOUGHT LEADER executive summaryA performance oriented, natural business leader and self-starter with 11 years of experience developing processes, managingbudgets and multiple team projects. Characterized by peers, mentors and co-workers as a consummate leader and professional,capable of energizing the efforts of groups and clients. critical skills Analytical Business and Communication Demonstrated business expertise and ability to define requirements that drive efficiencies and interpret customer needs, while taking into account the big picture and details of a complex real estate web solution for a business. Selected as the liaison between the user-community, business owners, and internal IT resources to effectively manage time, prioritize work, multi-task across many assignments, and create deliverables with little direction. Evaluated information gathered from multiple sources and business owners, reconciled conflicts, decomposed high-level information into details, and distinguished user requests from the underlying true needs. Proven ability to conceptualize and document solutions to meet business objectives in iterative and agile settings. Directed and project managed deliverables through the software development lifecycle, while analyzing risks, impacts and costs for business owners and clients. Collaborated with user experience designers, back-end and front-end developers, business systems analysts, and subject matter experts to establish the technical vision and analyzed tradeoffs between usability and performance needs. Evaluated software development using open source vs. .net technology and presented and tracked status reports using Microsoft Word, Excel, PowerPoint, Outlook, Pivot Table and FogBugz. Leadership and Team Building Hands-on, process-driven manager for 23 different business entities with budgeted annual revenues of $32 million. Managed and trained cross-functional teams consisting of 28 exempt associates and 81 non-exempt associates. Directed the strategic plan and vision for 3 startup companies and 2 privately held firms. Created company approved employee relationship management tool for promoting healthy team building. Writing Developed a comprehensive business plan, a patent application, visual aids, and marketing collateral to raise $1 million of investment capital and form 3 strategic alliances. Created all content and design concepts for 3 different websites, consisting of 72 wireframes. professional employment historyBoard Member/Director 4/10-Present Groundbreakers workflow, interpersonal, problem solving, site visit, prioritize, power point, GUI, functionality, functional, analytical, life cycle, distribution channel, skill, requirement, ability, email, written communication, self-starter, timeline, solving, proficient, fast-paced, decision maker, management, environment, team, evaluation, excel, effectively, demonstrate, deadline, interface, Reliable/Responsible, Work alone or as part of a team, Self-motivated, Loyal, Ability to get things done quickly,Fundraise to support program development, business development and outreach. Analyze and Very personable and good natured, High achiever, gives 100%, Well respected, Likeable, friendly, Willing to try new approaches,develop policies and procedures, form partnerships, build the business model and staffing plan. Genuine & Sincere, Highly professional, Relates easily to people at all levels, Exceptional team player,Manage all outreach and donor relationships. Action-oriented, Ambitious, Resourceful, Shirt-sleeve approach, hands-on, Proven record of success, Highly organized, Highly articulate, Diplomatic, Natural Leader, Inspires others to top performance, Produced a curriculum for vocational skills training in sustainable agriculture to Operations-oriented, Broad administration skills, Superior writing skills, Tactician, strategic help provide jobs for economically disadvantaged men and women. Thinker, Astute researcher, Strong executive image, presence Progressive and conceptual thinker, Secured 4 acres of land at Herbco International Farms to grow organic produce for Special visual and design taste, Worked closely with top management, Ten+ years experience, Built loyal teams, homeless shelters and schools. Improved customer Relations, Managed a successful operation, Built self-sustaining teams, Engaged support from local community farmers and businesses who graciously Managed a lot of people, Private company experience, Top management experience, Managed complex operations, donated over 9,000 plant starts, 5+ pounds of organic seed and compost. Streamlined Processes, Designed efficient systems, Have had P & L responsibility, Turned around operations, Developed pro bono relationships with 2 legal firms, 1 marketing firm, 4 organic Managed large budgets, Handled strategic planning, Entrepreneurial experience, Directed a start-up, farms, 1 plant nursery, and 1 food broker. Served on key committees, Planned fund-raising programs, Multi-plant experience, Minimized liability exposure, Patent/Invention holder, Published author of articles, Formulated top policies, Overhauled ineffective methods Corporate communications, Business Operations Director 11/06-2/10 Sage Listings, LLCRaise capital to support business growth. Direct all product development activities including thecreation of wireframes, web designs, analytics and web content. Leadership of people, partnersand investors. Formation of strategic partnerships and marketing campaigns, contractnegotiations, staff planning, recruiting and development. Development of internal operatingsystems for efficient management. Developed business requirements and a marketing plan to build a website for real estate professionals to discover estimates of value for commercial property for free and in real-time using the Internet. Co-created and project managed a personalized automatic real estate based valuation demo website for office, retail, hospitality and multifamily housing asset owners and investors. Provided operational audits and 360 degree associate consulting reviews for small businesses to streamline processes and improve management efficiencies, saving employers thousands of dollars in training costs. Developed the company s business model, 5-year pro forma, and staffing plan as a means to raise investment capital and set milestones to increase value for investors. Created the vision that formed the company s brand. This guided the origination of all power point presentations for investment offerings and partnership opportunities, executive summaries, letters of intent, job descriptions and more.Regional Director 3/06-10/07 Weidner Apartment HomesAggressively manage 12 multifamily housing communities containing 2,373 housing units withannual revenues of $22 million. Recruit, train, and coach 65 associates and several cross-functional teams. Authorize, manage and direct each property budget and marketing plan.Create innovative marketing plans to reach target markets. Develop strategies to improveoperations, occupancy and income while identifying growth opportunities. Implemented company-wide internal directives to include associate benchmark performance goals, quarterly corporate audits and budget variance corrective action. Revised, streamlined and re-marketed the company s risk management criteria for class A vs. B assets, which reduced write-offs and bad debt by 12% and improved revenues for move-out charges by 7%. Initiated quality of service benchmarks for 400 sales associates through a performance based Secret Shopper program. Directly responsible for driving the net operating income more than 5% higher than budgeted in 06 and 07 . Created the first ever company acquisition and due diligence checklist to efficiently organize business transitions. Delegated and directed over $10 million worth of capital improvements.Area Property Manager 6/99-3/06 CTL Management, Inc.Support business managers in achieving financial goals for 7 commercial real estate propertieswith annual revenues of $12 million. Actively serve on the Strategic Planning committee.Prepare annual operating budgets, marketing plans, and review monthly operating statements forall assets. Prepare monthly owner s reports. Provide training and supervision to 35 associates.Perform quarterly operational inspections to benchmark team results. Co-wrote a company-directives manual with company performance guidelines, introducing 30 process training procedures for 60 management teams. Creatively reduced company operating expenses by over $1,775,000 in one year by marketing ratio utility billing services on 17 different real estate assets, which re- appropriated costs back to the tenants. Awarded the Leadership Performance Winner in 2005 for driving the highest regional Net Operating Income. Organized and executed a monthly training program called Apartment Community Maintenance Experts to help reward and certify staff and raise the bar of expectations for quality of service to all customers. Maintained a 70% annual employee retention rate for a team of 35 associates in an industry with average rates of 50%. educationWashington State UniversityBachelor of Arts, Public Relations/Minor in Business AdministrationBrainbench Certifications: Managing People, Project Management, Interpersonal Communications, Retail Management