Customer Service Sales
Resume:
connie nasworthy
Email: abqrde@r.postjobfree.com
Address: **** ******* **
City: Tampa
State: FL
Zip: 33614
Country: USA
Phone: 813-***-****
Skill Level: Director
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Connie Nasworthy
2607 Armenia Ct, Tampa, Florida 33614
Home: 813-***-**** - Cell: 813-***-****
abqrde@r.postjobfree.com
Objective: To obtain employment in a setting that would allow growth, provide challenges, encourage advancement, and reward achievement with demonstrated professional experience, skills, and proven abilities in a rewarding position.
Qualifications
Proficient in typing
Strong customer service/verbal communication with both Domestic and International customers
Team Liaison/Conflict resolution
Proficient in MS applications
Extremely organized
Team leadership
File/records maintenance
Calendar scheduling/meetings
Invoice billing and reports
Client assessment and analysis
Sales, Statement Billings
Proficient in excel, Microsoft word and powerpoint.
Work Experience
Department of Homeland Security (TSA) July 2002 to present
Tampa International Airport
Tampa, Florida
Provided security screening for public airlines ensuring passenger safety in accordance with SOPs, DOH and hazmat. Administrative duties included Team leadership, liason with staff and various managers, collaborating within various departments and outside entities, updating SPOs, calendar scheduling for managers, organizing weekly meetings, preparing meeting minutes, letter mail-outs, resolving passenger conflicts, weekly reports due to manager which required excellenct verbal and written communications, along with prioritizing tasks, working independently without supervision to determine task priorities and organize staff.
Verizon aka General Telephone (GTE) November 1983 - March 1999
Tampa, Fl
Customer Service Representative
Customer service liason duties to include team collobrative efforts at resolving customer phone issues. Administrative duties preparing budget/sales analysis presented to team leader which increased sales margin over a two year period (Verizon) which lead to supervisor reconition and advancement as team leader supervising three staff members, creating new departmental procedures manual, assessing orgizational training needs, project management, assisting with payroll preprations, leave coordination, equipment inventory, invoicing A/P & A/R, departmental liason & coordinator managing client issues, resolving billing dilemas.
Education
Hillsborough High School 1983
Tampa, Florida
Business Class 1984 thru GTE
Sales class 1984
Customer satisfaction 1984
Department of Homeland Security 2002
Conflict Management 2003
OLC 2002-2012
References
John Peters
Explosive Specialist
US Department of Homeland Security
Nicola dilucchio
Office of Inspections
Department of Homeland Security
Larry Morton Jr.
Supervisor
Department of Homeland Security
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