Kevin Keehn

Email: abqqz5@r.postjobfree.com

Address: *** *** ******

City: Rancho Santa Margarita

State: CA

Zip: 92688

Country: USA

Phone: 949-***-****

Skill Level: Experienced

Salary Range: $30,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

K

evin R. Keehn

215 Via Serena Rancho Santa Margarita, CA 92688

949-***-**** abqqz5@r.postjobfree.com

B USINESS A DMINISTRATION C USTOMER S ERVICE P ROCESS I MPROVEMENT

TEAM PLAYER HIGHLY ORGANIZED TECHNOLOGY SAVVY CUSTOMER SERVICE STAFF TRAINING DELIVERS RESULTS

Highly analytical Business Professional with a demonstrated track record of transforming business

operations and customer management services through exceptional dedication to details, natural

leadership talent, persuasive communications and business acumen.

Polished and poised with the ability to create order from chaos and guide process improvement strategies

that results in improved efficiencies, productivity, client relations and organization across the board.

Eager to contribute exceptional, multifaceted skills toward optimizing the performance of a worldclass

employer in a Sales Customer Retention or Inventory Control role.

CORE COMPETENCIES

Exceptional Team Leadership Organized, Calm and Composed

Organized and Efficient Computer and Technical Savvy

Quickly Learns New Systems & Processes Influential Gain Cooperation of Others

Interact/Collaborate with Executives Exceptionally Detailed and Accurate

Streamline/Standardize Business Practices Client Relationships/Retention

Coordinate, Direct and Lead Others Thrive in a Deadline Driven Environment

PROFESSIONAL EXPERIENCE

2010 to 2012: Wright Finlay & Zak, Newport Beach, CA

Office Assistant / Support Services

Provided overall business and administrative service and support for a high volume law firm and completed

virtually any assignment presented; performed IT administration, shipping oversight and was acknowledged as

the Ambassador of Good Will within the organization.

Identified and recommended process improvements that provided better internal controls and resulted in a

more efficient working environment.

Developed shipping signage that resulted in more efficient shipments and pickup from major carriers.

Demonstrated a willingness to go above and beyond to facilitate more efficient business operations and

kept employee morale at an all time high.

Kept all case files current and filed for easy reference and ensured security and confidentiality were

maintained.

Collaborated with the Operations Manager to complete a wide variety of projects.

2004 to 2007: Western United Insurance Company Irvine, CA

Underwriting Auditor

Performed extensive auditing of business and workforce proficiencies and developed training initiatives that

ensured accuracy, increased staff performance, and reviewed all account files for motorcycle and home

insurance, ensuring policy holder demographics and mileage was accurate and proper rates were applied to all

accounts.

Provided training and mentorship for all new employees that included up to 15 underwriters.

Professional Experience continued...

Kevin R. Keehn

215 Via Serena Rancho Santa Margarita, CA 92688

949-***-**** abqqz5@r.postjobfree.com

Page 2

Analyzed all current underwriting and workforce practices and developed a more effective and efficient

method of auditing of auto insurance information that resolved discrepancies in finance and documentation.

Kept strict adherence to underwriting, state of California and Triple A guidelines that ensured quality of

underwriting.

Successfully turned around the audit department due to regularly scheduled audits and reported out of

audit results, evaluated underwriters skill sets and completed training/performance plans.

Assisted in policy and procedure development and noted any necessary changes in standards that included

internal and external as well negative performance standards.

Completed all performance evaluations and ascertained/reported actions and processes taken to clarify

compliance variances and gaps.

Collaborated with the training department on course curriculum and served as liaison for other department

managers in ascertaining and meeting staff training requirements.

2002 to 2004: Western United Insurance Company Irvine, CA

New Business Production Underwriter

Provided process evaluation and oversight for new business agent application submissions and evaluated all

content to ensure current policies and procedures were utilized.

Performed underwriter training and support standards that ensured proper policy procedures were in place

and that all numbers added up for successful audit results.

1998 to 2001: Automobile Club of Southern California Costa Mesa, CA

Insurance Agent/Insurance Services

Utilized strong customer service and support to develop and maintain client relations; sold insurance to

members and nonmembers who requested insurance quotes over the phone and provided the rates based on

insurance needs.

Developed and implemented the build department from conception to completion that provided a more in

office sales presence instead of traveling to the prospective clients home or business to complete the sale.

Accurately processed all applications for new and existing clients needing additional coverage.

TECHNICAL PROFICIENCY

MS Office Suite iMac Various Proprietary Software Systems Type 65 wpm

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