Reply to: abqqna@r.postjobfree.com

Any job needed take a look and give me a call can start asap (Chandler)

Briana Martinez abqqna@r.postjobfree.com

BRIANA MARTINEZ

OBJECTIVE

Seeking to obtain a position in a professional working environment. Willing to apply current skills and obtain necessary designations to reach maximum results.

EMPLOYMENT CHRONOLOGY

June 2008- January 2012 Personal Assistant And CSR

Gonzalez Sheet Metal

Ana Gonzalez (Asset Manager)

Translating information for Spanish speaking only customers and vendors.

Transporting workers to and from job site

deal directly with customers either by telephone, electronically or face to face

respond promptly to customer inquiries

handle and resolve customer complaints

obtain and evaluate all relevant information to handle inquiries and complaints

perform customer verifications

process orders, forms, applications and requests

direct requests and unresolved issues to the designated resource

manage customers' accounts

keep records of customer interactions and transactions

record details of inquiries, comments and complaints

record details of actions taken

manage administration

follow up on customer interactions

Key Competencies

Bilingual Spanish Speaking

organizing and planning

problem analysis and problem solving

judgment skills

critical thinking skills

communication skills

presentation skills

integrity

coaching skills

persuasive ability

adaptability

Education

Penn Foster High School Feb 2011-12 925 Oak St Scranton, PA 18515

General Studies/High School Diploma

Tucson College. June. 2008 Nov.2008 7310 E 22nd St Tucson AZ 85710 > 800-***-**** Medical billing and coding specialist

Completed several employer-sponsored courses and workshops on credit management, customer service, and employee training topics

COMMUNICTION AND TECHNICAL SKILLS

Proven ability to manage and build a highly motivated team aware of their role in improving productivity and quality with consistent results. Excellent organizational/analytical skills and the ability to lead projects and get results.

Demonstrated multitasking abilities.

Excellent communication skills teamed with the ability to develop rapport with employees and peers. Poised and confident in dealing with individuals of all levels.

Proficient in Microsoft Office 2007,2008, email and Internet browsers.

Location: Chandler

Contact this candidate