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Customer Service Sales

Location:
Boynton Beach, FL
Posted:
February 25, 2013

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Resume:

Doug Smith

Email: abqqfo@r.postjobfree.com

Address: **** ** *** **

City: Boynton Beach

State: FL

Zip: 33424

Country: USA

Phone: 561-***-****

Skill Level: Director

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Douglas E. Smith

2403 NW 5th Street, Boynton Beach FL 33426

abqqfo@r.postjobfree.com

Controller / Operations Manager

Summary of Qualifications

Detail-oriented, Controller and Operations Manager with extensive experience in finance/accounting operations, delivering cost savings and increased revenue via continuous improvements and strategic planning. Broad knowledge of Generally Accepted Accounting Principles (GAAP), SOX, International Business and Project Management; leveraging Operations Management expertise to define strategic direction, protect corporate interests, and optimize shareholder value. Skillful in providing mission-critical reports to optimize operations and production goals. Adept at devising actionable plans to strengthen profitability, increase capital availability and minimize risks. Successful in identifying inefficiencies within operational processes and staff performance. Proficient in performing comprehensive revenue, expense and fixcal analysis; developing detailed reports and compelling presentations for senior executives. Professional strengths include:

SOX Compliance * GAAP * Strategic Planning * ERP Systems * AP/AR * Budgeting * Expense Control

Audits * Cost/Benefit Analysis * Financial Statements * General Ledger * Inventory Controls

Payroll * Reporting * Consulting * Team Leadership/Motivation * Policy Development

Process Improvement * Benefits/Compensation * Recruiting * Training/Development

Customer Service * Procurement/Purchasing * Cost Accounting

Relevant Professional Experience

Corporate Controller Experience

Supervise accounting staff which administered accounts payable A/P, accounts receivable A/R, payroll, billing and collections; organizing workflow and instilling principles of accuracy and timeliness while ensuring compliance with company and governmental requirements. Manage staff performance through team building, goal setting, and motivational encouragement; monitoring performance and initiating corrective actions when appropriate.

Prepare financial statements, journal entries and account reconciliations. Reconcile monthly bank statements, monitor cash flow, and consolidate balance sheets in fixed asset equipment. Rectify discrepancies and errors to prevent unnecessary expenditures.

Implement internal fiscal controls, policies and guidelines. Prepare for annual audits, manage property and sales tax administration, and complete company tax returns. Create inventory depreciation reports, and acquisition and disposition journals. Coordinate and prep for physical inventories.

Assume risk management responsibilities; including securing business, equipment and employee insurance. Review of G/L and provide error correction plan, research and resolve accruals for year end.

Maintain business related records, files, and confidential information with diplomacy and in compliance with company, state, and federal regulations.

Ensure quality assurance and customer service excellence through establishing realistic expectations and maintaining a proactive approach that is focused on client satisfaction. Provide customer service support; resolving customer complaints at the lowest possible level and escalating concerns when required. Initiate follow-up calls to facilitate complete customer/vendor satisfaction.

Report directly to executive staff on the fiscal health of the organization; staying current on pertinent fiscal regulations and advising the executive management team on short-term and long-term financial objectives, policies, and actions.

Operations / Project management Experience

Initiate effective communication with both internal and external customers; coordinating multiple tasks within fast paced, deadline driven production environments.

Manage and direct work-flow and production performance; deploying best-of-breed resources and resolving escalated problems in a timely manner.

Establish and manage departmental budgets; measuring actual performance against projected forecast and making business driven adjustments. Implemented innovative systems for forecasting, quality control, and inventory.

Facilitate contract administration; investigating and resolving project related issues, preparing invoices, and maintaining client files. Collaborate with the purchasing, scheduling, inventory control, marketing and production departments; helping to ease company transitions.

Recruit, hire, and train personnel. Monitor staff performance for recognition of performance excellence and initiation of corrective actions when required.

Direct and schedule the activities of department personnel; managing the performance of direct reports through team building, goal setting, and motivational encouragement toward executing new business initiatives and objectives.

Enforce compliance with production standards and Human Resource / personnel related policies and procedures.

Managed sales forecasting for major accounts; analyzing historical invoicing data, materials usage, and customer activity reports to develop sales estimates.

Highlighted Accomplishments

Spearheaded programs facilitating revenue growth over 200% and cutting cost up to 20%.

Increased revenue by 221% through initiating and implementing new strategic plans.

Guided the company in closing a mass merchandise chain; increasing annual sales by $50M.

Developed computerized forecasting and reporting systems resulting 40% reduction of company inventory size.

Professional Work History

1994 to Present

Microbest Inc./BeyondClean, LLC/SMS Assist

1989 to 1994

Corporate Controller, Wetterau Butler Division, Butler, PA

1983 to 1989

Controller Production Planning Inventory Control Mgr, Nash Finch Mohasco, Rocky Mount, NC

Education

Bachelor of Science, Accounting Missouri State University

561 * 736 * 6696

Douglas E. Smith -



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