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Customer Service Manager

Location:
Everett, MA
Posted:
February 25, 2013

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Resume:

Jenece Berberena

Email: abqqfe@r.postjobfree.com

Address: * ***** ******

City: Everett

State: MA

Zip: 02149

Country: USA

Phone: 617-***-****

Skill Level: Management

Salary Range: $50,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jenece Berberena

9 Lewis Street Apt. 1

Everett, Ma. 02149

Cell-617-***-****

abqqfe@r.postjobfree.com

Education:

Accounting Technologies Program

Present - April 2013

QuickBooks, Microsoft Word, & Microsoft Excel Certificates

Target Business College

2004

Business Management Certificate

Cambridge Rindge and Latin High School

1992

High School Diploma

Retail/Logistic Management Executive

-Skills-

Logistic Operations O/N -Day Receiving - Accounts Receivable and Accounts Payable Inventory Management & Audits Innovative & Strategic Presentation Management Team Trainer Business Process Improvement Customer Service Director

-Profile-

My dynamic management career reflects pioneering experience and exceptional performance in the many facets of the retail industry. My skill set remains on the cutting edge, driving new business through networking and establishing strategic relationships. The following skills have allowed me to spur growth in each company I have worked for:

Expert in project management: goal-oriented and committed to process with strong attention to detail.

Proven track record in building and maintaining relationships with key players in the retail industry, establishing excellent levels of retention and loyalty,

Exceptionally driven: Demonstrates initiative to achieve both personal and corporate goals.

Committed to outstanding service.

Highly skilled staff management: mediation, communication, and team building.

Driven to provide new ideas and implement change when directed.

Creative expert in the recognition, management, and development of talent to ensure increases in company success.

Extremely motivated work ethic, which gives each company I work with an ally to build; reinforcements of trust, honesty, and an incredible sense of duty.

-Professional highlights-

05/02 - 07/11 Target Corporation - Executive Team Leader- Watertown, Woburn, Somerville, Danvers

Drove increasing sales performance year after year by training supervisory teams to utilize different coaching methods, increased performance skills/knowledge, and built their profitable margins by creating a collaboration of all teams.

Accurately monitored and controlled payroll for 120+ - 400+ employees at any given time or season.

Created daily financial reports, measured comparison store scores including metrics, oversaw the execution of scheduling, supervised cash management duties including Wells Fargo drops.

Operated Target`s mini Distribution Center referred to as an -Offsite Warehouse-.

Operated and Directed all truck processes including merchandise, grocery, vendor, while overseeing the Shipping and Receiving of all Inventory processed daily, the unload process, the stocking of the store, and all Day/O/N processes being completed timely to make the store full & impactful for opening.

Captain of Inventory Prep Process: including project planning, audits, and payroll.

Store Presentation Manager: supervised presentation teams, overseeing the appearance, stocking, & maintenance of stores changing year round, & during the seasons

Team trainer: Developed and utilized different coaching methods in order to increase performance skills, job knowledge, increase team results, and hold the team accountable to all policies & procedures.

Safety Captain & Development Coordinator: Organized team awareness and safety development for team members

Fun Event Captain

Project Management: Supported & executed the Management projects openings of these new store locations (Watertown, Somerville, Revere, and Salem).

Experience with the Crown forklift and Wave lift machines. Certified as of 07/11

11/01-05/02 Kohl`s Department Store- Assistant Manager - Medford

Project Management: Supported and Executed the Management project opening of this new store

Store Presentation Manager: supervised presentation teams, overseeing the appearance, stocking, & maintenance of stores changing year round, & during the seasons.

Team trainer: Developed and utilized different coaching methods in order to increase performance skills, job knowledge, increase team results, and hold the team accountable to all policies & procedures.

Safety captain: Organized team awareness and safety development for team members

11/94-08/01 Osco Drug - 3rd Shift Manager - Somerville

Managed and prepared deposits for next day`s business.

Director & head of the Health & Beauty department.

Store Presentation Manager: supervised presentation teams, overseeing the appearance, stocking, and maintenance of stores changing year round, and during the seasons.

Created daily O/N financial reports, oversaw the execution of scheduling, handled cash management and safe counts duties including Wells Fargo drops, and delivered customer service.

Safety captain: Organized team awareness and safety development for team members, especially pharmacy.



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