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Customer Service Manager

Location:
Sorrento, LA
Posted:
February 19, 2013

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Resume:

John Boswell

Email: abqqbj@r.postjobfree.com

Address: ***** ******** **

City: Sorrento

State: LA

Zip: 70778

Country: USA

Phone: 225-***-****

Skill Level: Management

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

John C. Boswell

41186 Colonial Drive Sorrento, LA 70778 225-***-**** cell

abqqbj@r.postjobfree.com

OBJECTIVE

I am a detailed-oriented and results driven individual that delivers excellent problem solving techniques. I will provide a high level of commitment to accomplish all challenges thoroughly and successfully.

Consistently displays excellent communications and interpersonal skills and relates well with individuals of diverse backgrounds and authority levels. My success has been directly attributed to my technical proficiency, creativity, self-motivation, and my commitment to high standards and my leadership skills and winning attitude.

EXPERIENCE

8/2010 2/2013 Evergreen Tank Solutions Baton Rouge/ New Orleans, Louisiana

Branch Manager

I recently led the teams in Baton Rouge and Belle Chasse, Louisiana. I was directly responsible and accountable for setting budgets and financial results of both branches. On a daily basis, I worked directly with salesmen setting up proposals, setting prices, coordinating job walks, as well as increasing organic growth for the branch. I also oversaw our operations group and ensured that winning customer service was provided to our customers, and that cost was kept to a minimum. I oversaw our administrative people and made sure that timelines for accounts payable and receivables were met according to customer and vendor requirements.

6/2009 12/2010 Tutor Doctor of South Louisiana Baton Rouge, Louisiana

Education Consultant/ Owner

I arranged to provide one-on-one supplementary education to students and adults through the offering of one on one in-home tutoring to the community. I also managed a tutor database of 35 tutors and schedule services based upon client requests and needs. I managed all aspects of the business to move forward, including executive decision making, profit and loss, accounts payable/ receivable, collections, insurance, customer service, consulting/ sales.

5/2006 8/2009 FCC Environmental New Orleans/ Port Allen, Louisiana

Transportation Manager

I was the leader and manager of the facility teams in New Orleans and Port Allen, Louisiana. I was responsible for overseeing the entire D.O.T. compliance area, Waste Coordination, EH&S, driver scheduling, and any customer service issues concerning the scope of each job that was performed. I oversaw both commercial and industrial transportation. I conducted all monthly safety meetings and toolbox safety meetings. I was responsible and accountable for continuous improvement in the transportation sector in the areas of cost reduction and efficiency, productivity improvements, expectation setting, performance improvement reviews, and training and development for the driver force. I was also responsible for setting and maintaining the budget for my department.

6/1995 2/2006 Allied Automotive Group New Orleans/Port Allen, Louisiana

Area Terminal Manager

I successfully led and managed the terminal teams in New Orleans and Port Allen, Louisiana. I oversaw all areas of the terminal including labor relations, customer service, inventory control, loss prevention, safety, internal auditing, action plan authoring and execution and progressive discipline in accordance with the National Master Automobile Transporters Agreement. I consistently motivated and let the changes that were necessary to improve on operational goals and meet customer requirements through increased productivity and quality. I maintained an ISO-9002 certified office and am fluent in knowledge of D.O.T. regulations.

Operations Manager

I successfully served as the Operations Manager of the terminal in Commerce, Georgia. I managed all areas of operations including employee relations, maintenance control, inventory control, customer service, loss prevention, internal auditing, and the profit and loss statements. I maintained an ISO-9002 certified office.

Operations Supervisor

I successfully served as the Operations Supervisor of the terminal in New Orleans, Louisiana. I supervised all areas of inventory control, load makeup, dispatch, driver logs, productivity, quality, and safety. I also answered to our customers on a daily basis in order to handle their logistics needs. I also evaluated drivers on their loading and customer shipping compliance.

EDUCATION

Louisiana State University Baton Rouge, LA Southeastern Louisiana University Hammond, LA

Liberty University Lynchburg, VA



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