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Customer Service Quality Assurance

Location:
Springfield, VA
Posted:
February 13, 2013

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Resume:

Traci Williams

Email: abqq84@r.postjobfree.com

Address: **** ********* *****

City: Springfield

State: VA

Zip: 22153

Country: USA

Phone: 301-***-****

Skill Level: Management

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

TRACI D. WILLIAMS

8095 BARCAROLE COURT, SPRINGFIELD, VA 22153 301-***-**** abqq84@r.postjobfree.com

OBJECTIVE

To obtain a position that utilizes my expertise in the areas of meeting operations, management and

administration.

PROFESSIONAL SKILLS

LOGISTICS/OPERATIONS

RFP/Vendor solicitation

Site recommendations and visits

Created timelines and operational calendars for staff and volunteers

Initiated arrangements for function space, housing, staging, food & beverage, room setups, A/V, etc.

Managed online and onsite registration processes

Provided content for promotional brochures, conference signage, programs, workbooks and exhibit guide

Prepared various correspondence to attendees, exhibitors, speakers, committees, staff and vendors

Developed and managed floor plans

Coordinated relevant activities for volunteers and committee members

Updated and maintained conference website pages

Assisted with the development of exhibit-related materials

Data entry and database maintenance

Speaker and VIP housing and travel arrangements

Served as staff liaison to program committees

Coordinated requirements with vendors and meeting facilities by preparing specifications

Onsite management (registration area, exhibit hall, meeting rooms and other areas)

Managed conference and exhibit-related invoicing & billing process and reconciliation

MANAGEMENT

Contract negotiations

Managed contracted vendors and temporary workers

Served as Staff liaison to program and advisory committees

Supervised support staff

Monitored time and attendance

Supervised expenditures

Financial report reconciliation

ADMINISTRATION/CUSTOMER SERVICE

Responsible for all incoming correspondence from internal and external clients

Provided content and managed conference website

Managed revenue and expenses to achieve annual budget goals

Served as contact for existing and potential exhibitors

Responded to all telephone, email and mailed inquiries in a timely manner

Researched and provide appropriate resolution of issues or concerns

Developed standard templates and documents in response to frequent requests and inquiries

Maintained database to ensure integrity and accuracy of customer information

Maintained proficiency in MS Office and association management systems

Exhibited a professional demeanor at all times

Primary contact for service/product requests

Desktop publisher in the performance of electronic publishing activities

Completed initial format of the raw client file text

Applied the proposal templates and styles for the printed and soft copy proposal iterations

Assisted Senior Desktop Publisher in completing final format of all proposal text and integrated all graphic

files to produce iterative hard copy section drafts

Completed the incorporation of volume specific red-lines

Integrated, formatted, published draft and final documents/presentations as part of the red team

Established guidelines for proposal preparation forms, documents and folders process

Responsible for the reproduction and binding/packaging of all proposal versions

Primary contact for quality assurance activities including book check of final documents

Problem analysis and resolution

TRACI D. WILLIAMS

301-***-**** abqq84@r.postjobfree.com

WORK HISTORY

Contracting Conferences September 2012 to Present

The National Association of Housing and Redevelopment Officials

(NAHRO); Washington, DC

Registration & Customer Care Manager 2011 to 2012

American Society of Association Executives (ASAE); Washington, DC

Meetings Logistics Planner 2005 to 2010

American Society for Microbiology (ASM); Washington, DC

Meetings/Registration Project Planner 2002 to 2005

Water Environment Federation (WEF); Alexandria, VA

Desktop Publisher Consultant 2001 to 2005

Computer-Technology in Publications (C-Tips); Ft. Washington, MD

Senior Meeting Planner 2000 to 2001

Professional and Scientific Associates, Inc; Falls Church, VA

Events Coordinator 1998 to 2000

Capital One Financial Corporation, Vienna, VA

COMPUTER SOFTWARE EXPERIENCE

Microsoft Office Suite (Word, Excel, PowerPoint, Access)

Microsoft Outlook

Passkey Database

Adobe InDesign 1.5 & 2.0

PageMaker 5.0 & 6.0

TIMSS Database Systems

Aptify

iMIS

Oasis

MS PowerPoint Graphics

PhotoShop 5- 7

Corel Draw Versions 5 10

Macromedias Freehand Graphics 7 & 8

Windows 95, 98, 2000, XP

CompuSystems, eShow, Experient & ExpoTracker Registration Databases

EDUCATION

B.S., Business Administration, Concentration: Management

Bethune-Cookman University

References Available Upon Request



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